RE: [IUG] Syndetics problems in WebOPAC?

["West, Barbara - HPL" <Barbara dot West at cityofhouston dot net>]

Melissa, Elizabeth, June, and Angela:

Thanks again for the feedback confirming it wasn't just us.  I have received
an update from Syndetics and told them I would pass it on:

	"We are experiencing an increased work load on our servers. We are
putting together additional web servers to handle the load. This issue
should be resolved by tomorrow afternoon.  We apologize for the
inconvenience."


-----Original Message-----
From: Melissa McDonald [mailto:mmcdonal at scad dot edu] 
Sent: Tuesday, January 02, 2007 4:54 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Syndetics problems in WebOPAC?


Barbara, I have had some issues with only a few covers showing up and in one
instance I received a server error message stating  "server too busy"

Melissa McDonald
Executive Librarian
Jen Library / SCAD
201 East Broughton Street
Savannah, GA  31402-3146
ph. 912.525.4736
fax. 912.525-4718
email: mmcdonal at scad dot edu

----- Original Message ----- 
From: "West, Barbara - HPL" <Barbara dot West at cityofhouston dot net>
To: <innopac at innopacusers dot org>
Sent: Tuesday, January 02, 2007 5:29 PM
Subject: [IUG] Syndetics problems in WebOPAC?


> Just a quick question -- I have contacted Syndetics, but no response 
> yet from them.
>
> Last week Syndetics had an issue that interfered with display of cover 
> images in the WebOPAC.  They fixed that almost before we realized it 
> was happening.
>
> Today I'm getting reports (and have confirmed behavior) of not only
missing
> cover images, but links in the "More Info..." set returning error
messages.
> This is happening not only through a WebBridge link, but is also from 
> the main Syndetics links in the bib record.  Has anybody else seen 
> this happening today?
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Barbara F. West, Assistant Database Administrator
> Houston Area Automated Library Network (HALAN)
> 500 McKinney Ave. Suite 300
> Houston, TX 77002-5000
>
> Phone:   832-393-1410
> Fax:     832-393-1427
> E-Mail:  Barbara dot West at cityofhouston dot net
>
>
>
>
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