RE: [IUG] Syndetics problems in WebOPAC?

["Candace Lebel" <Candace dot Lebel at libraries dot claremont dot edu>]

Hi Carol,

We don't use Syndetics but, for future reference, would you say this is
a common problem with them?

Thanks,

Candace
------------------------------------------------
Candace Lebel
Innopac Coordinator
The Libraries of The Claremont Colleges
800 N Dartmouth Ave
Claremont CA 91711
909-621-8682
candace dot lebel at libraries dot claremont dot edu
http://blais.claremont.edu

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Carol Gyger
Sent: Tuesday, January 02, 2007 3:29 PM
To: innopac at innopacusers dot org
Subject: Re: [IUG] Syndetics problems in WebOPAC?

The word from Bowker/Syndetics is "We are experiencing an increased work
load on our servers. We are
putting together additional web servers to handle the load. This issue
should be resolved by tomorrow afternoon."

Carol

Carol Gyger
Systems Administrator
Fort Collins Public Library
201 Peterson St.
Fort Collins CO  80524
(970)221-6716
cgyger at fcgov dot com

>>> Barbara dot West at cityofhouston dot net 1/2/2007 3:29 PM >>>
Just a quick question -- I have contacted Syndetics, but no response
yet
from them.

Last week Syndetics had an issue that interfered with display of cover
images in the WebOPAC.  They fixed that almost before we realized it
was
happening.

Today I'm getting reports (and have confirmed behavior) of not only
missing
cover images, but links in the "More Info..." set returning error
messages.
This is happening not only through a WebBridge link, but is also from
the
main Syndetics links in the bib record.  Has anybody else seen this
happening today?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Barbara F. West, Assistant Database Administrator
Houston Area Automated Library Network (HALAN)
500 McKinney Ave. Suite 300
Houston, TX 77002-5000

Phone:   832-393-1410
Fax:     832-393-1427
E-Mail:  Barbara dot West at cityofhouston dot net 
 



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