Re: [IUG] Patron cannot cancel requests

["Rachael Moore" <rmoore at weberpl dot lib dot ut dot us>]

We've had a couple of those.  III was able to clear them up for us, but was unable to offer an explanation as to how the problem arose.

Rach

Rachael Moore
Assistant Computer Manager
Weber County Library
2464 Jefferson Avenue
Ogden, UT 84401
phone/fax: (801) 337-2682
rmoore at weberpl dot lib dot ut dot us


>>> Stephanie Nordmann <snordmann at slcl dot org> 12/27/2006 1:57 PM >>>
Hello,
     A patron of ours claims that she is unable to cancel her holds since 
the latest upgrade.  Has anyone had a problem with patrons being able to 
cancel requests in the webpac?  We recently upgraded to release 2006, but 
we are not yet live with Webpac pro.  We can see that this patron has 
cancelled holds before our upgrade, and has not been able to since.

The patron uses Firefox and is running Windows 2000.  She admitted to us 
that she does not run any Windows updates.  She has cleared her browser 
history, cache, and cookies.

Any thoughts?


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