Re: [IUG] 404 in My Account in Web OPAC

[Phil Shirley <pshirley at CuyahogaFallsLibrary dot org>]

The problem is fixed.  I copied the sample patronview_web.html file from 
the staging directory into the live directory and now the patrons that 
were getting the 404 no longer get it.

Phil

Phil Shirley wrote:
> Some of our patrons are having a problem viewing links from the 
> patroninfo screen from home.  Patrons can log into their accounts, but 
> when they click a link such as "items checked out" or "holds" they get a 
> 404 "not found" error.  These same patrons have no problem doing this 
> within the library, and some patrons have no problem doing this outside 
> the library.  The one patron I have been able to speak with was using IE 
> 6 on Windows XP, with Norton Internet Security.  She actually got her 
> list of checked out items to load once by trying to go to that page (and 
> getting a 404), then clicking the back button, then clicking the "items 
> checked out" link again, but the next time she tried this it didn't work.
>
> This seems to have started last week after we upgraded from 2005 LE to 
> 2006 (we loaded 2005 and 2006).  Does anyone have any suggestions?
>
> Phil

--

Phil Shirley
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org