RE: [IUG] Patron cannot cancel requests

["McGranahan, Jamen \(Library\)" <Jamen dot McGranahan at nashville dot gov>]

Stephanie,

Is it just this one patron?  We have a problem with our system that whenever we make a change to our OPAC options file, it removes the Cancel option from the holds view in the patron record.  It's very weird, but it happens every time and I have to contact III and they do their magic and fix the problem.  If it is just one patron, though, it really sounds like a browser issue.

Jamen McGranahan
Library Automation Specialist
Nashville Public Library

-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Stephanie Nordmann
Sent: Wednesday, December 27, 2006 2:58 PM
To: IUG INNOPAC List
Subject: [IUG] Patron cannot cancel requests

Hello,
     A patron of ours claims that she is unable to cancel her holds since the latest upgrade.  Has anyone had a problem with patrons being able to cancel requests in the webpac?  We recently upgraded to release 2006, but we are not yet live with Webpac pro.  We can see that this patron has cancelled holds before our upgrade, and has not been able to since.

The patron uses Firefox and is running Windows 2000.  She admitted to us that she does not run any Windows updates.  She has cleared her browser history, cache, and cookies.

Any thoughts?


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