Re: [IUG] 404 in My Account in Web OPAC

[Phil Shirley <pshirley at CuyahogaFallsLibrary dot org>]

Ken,

Thanks for your answer.  I'll try to find out if that's the case here, 
too.  Did you find any workaround for people with NIS 2005?

Phil

Ken Brady wrote:
> We have experienced the same issues and found it to occur only on PC's 
> with version norton internet security 2005. Norton 2006 seems to be OK. 
> We do not have a solution but I do believe we saw this problem before 
> upgrading MIllennium to 2006.
>
> Ken Brady
>
> Phil Shirley wrote:
>
> > Some of our patrons are having a problem viewing links from the 
> > patroninfo screen from home.  Patrons can log into their accounts, but 
> > when they click a link such as "items checked out" or "holds" they get 
> > a 404 "not found" error.  These same patrons have no problem doing 
> > this within the library, and some patrons have no problem doing this 
> > outside the library.  The one patron I have been able to speak with 
> > was using IE 6 on Windows XP, with Norton Internet Security.  She 
> > actually got her list of checked out items to load once by trying to 
> > go to that page (and getting a 404), then clicking the back button, 
> > then clicking the "items checked out" link again, but the next time 
> > she tried this it didn't work.
> >
> > This seems to have started last week after we upgraded from 2005 LE to 
> > 2006 (we loaded 2005 and 2006).  Does anyone have any suggestions?
> >
> > Phil

--

Phil Shirley
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org