[IUG] Statement of Checked Out Items with ILL Awaiting?

["Ruth E. Souto" <rsouto at etal dot uri dot edu>]

Hi all-

I am hoping someone can tell me this is a mistake...

Innovative has just closed our call and indicated that, when running 
Statement of Checked Out Items, all ILL items that are Awaiting Arrival (or 
any such state of the request) will also appear on the Statement of Checked 
Out items.  This is actually an intended behavior (since Millennium Silver) 
and can only be changed via an enhancement request.  I have confirmed that 
it does indeed happen.

They are saying that it is standard operating behavior to tell a patron 
that they have an item checked out when in fact they do not.  This is absurd.

Has anyone else seen this?  Can this really not be fixed except by an 
enhancement request?  Please "say it ain't so."

Ruth


******************************
Ruth E. Souto
Systems Librarian
<http://library.uri.edu/>The HELIN Consortium
15 Lippitt Road
Kingston, RI  02881
Tel:  401.874.9191
rsouto at etal dot uri dot edu  

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