[IUG] Release 2006: remove from book cart button
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We upgraded to Release 2006 a little over a month ago.
Last week, our Reference librarian noticed that when she marks a record for export, a strange link appears in the row of buttons: "Remove from book cart". Now, there were two things obviously wrong with that: the fact that it was NOT a button and that it used terminology that we didn't use. I realized that this was a result of the 2006 upgrade and that this little annoying pest was screwing our display for about a month!
I tried to identify parameters for this "button" as well as looking for a way to suppress it. After an hour of struggling with the III Manual, I called the III Helpdesk, where they told me it can be suppressed just like any other value. I spent another half-hour inserting different definitions into SUPPRESS weboption. And then... I received the following email from the Helpdesk:
>Dear M. Kreymer,
>This is regarding your call CXXXXXX, in which you reported that you wanted
>to suppress the remove the 'remove from book cart' link.
>I was mistaken in our conversation just now. This link cannot be
>suppressed. This is an enhancement that allows a patron to remove the
>record from a saved list while viewing the bib record. Normally, it would
>be possible to suppress certain links from the system-generated screen
>using the SUPPRESS_OPTION wwwoption but this option only accepts values for
>BUT_*. The "Remove from book cart" link is hard-coded but it is possible
>to define an image for this using the ICON_BOOKCART_SAVED wwwoption. I
>hope this information helps. I apologize for the confusion.
I don't know what is more frustrating: such an "enhancement", or luck of information that could allow me to prevent a stray link from dwelling in my catalog for a month, until it was discovered by chance. ("The system will now indicate whether titles are currently saved to the book cart" from the Release Notes in no way addressed the "button" issue).
I find these kind of interface development approach and user support unacceptable. Why do we have to deal with it?
T.J. Watson Library
The Metropolitan Museum of Art
1000 Fifth Avenue
New York, NY 10028