[IUG] Marketing Millennium

[ABullen at hsrc dot ac dot za]

Dear Colleagues

Our library users are virtually all academics with Masters degrees upwards 
and our Information Services aim to provide as much of a self service 
facility as possible. We have just launched our Webopac using Millennium, 
and it is a huge improvement on the previous system! We launched with an 
awareness campaign and training sessions but we now want to focus on 
making sure our users "buy in" to the system and explore its many 
functions - we get some really good feedback but also moans about it being 
"different" to the previous system and we want to make sure they are not 
frustrated by the changes as this will make them more reluctant to use the 
Webopac, which we are hoping will make them more self sufficient. 

We are going to do this by providing ongoing training, setting up an 
internal  user group, having articles in the organisational newsletter and 
quick "did you know" emails and notes on the intranet.

I wondered if other users who have lauched a totally new system recently 
have any tips on what to do (and more importantly not to do?) when 
marketing Millennium.

Thanks in advance
Alison

Alison Bullen 
email: abullen at hsrc dot ac dot za
Information Consultant, Human Sciences Research Council Information 
Services,  Cape Town 
Phone: 021 466 7994, Fax: 466 7993, 10th Floor 69-83 Plein Street , Plein 
Park Building, Cape Town 8001



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