Re: [IUG] anyone?????

[Charlotte Keys <charlotte dot keys at tufts dot edu>]

>From CSDirect:
   	


Toll Free Number unavailable. Our toll-free number, 1-800-878-6600, is
currently unavailable due to technical issues. At this time, you can
contact the Help Desk by calling 510-655-6205 then 0# to reach the
receptionist, email helpdesk at iii dot com or open a call through CSDirect
(super-user access only).


"Anderson, Barb (Library)" wrote:
> 
> OK, now I know something is wrong.  It has been over 45 minutes and all
> I get is a busy signal at Innovative--anyone have any idea of what is
> going on?  I know III folks lurk here--could someone PLEASE call me?
> Our keyword search is very erratic--not recognizing certain words, not
> acknowledging the search was even entered, yet the same search gets
> results in the Central Catalog when limited to our location.  Our
> catalog searching is close to useless right now and it may not be
> obvious to users when it will take some searches.
> Barb
> 
> Barb Anderson
> Medical Librarian
> The Cleveland Clinic Alumni Library
> 9500 Euclid Ave.
> Cleveland, OH 44195
> 
> andersb3 at ccf dot org
> voice: 216-445-7347
> fax:  216-444-0271
> 
> ------------------------------------------------------------------------------
> Visit us online at our award-winning http://www.clevelandclinic.org for a complete listing of Cleveland Clinic services, staff and locations from one of the country's leading hospitals.
> 
> Confidentiality Note:  This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law.  If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited.  If you have received this communication in error,  please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.  Thank you.
> Visit us online at our award-winning http://www.clevelandclinic.org for a complete listing of Cleveland Clinic services, staff and locations from one of the country's leading hospitals.
> ==============================================================================
> 
> --
> This message was distributed through the Innovative Users Group INNOPAC list
> Public replies:  INNOPAC at innopacusers dot org
> Update your subscription options: http://innopacusers.org/mailman/listinfo/innopac

-- 
Charlotte Keys, Director
University Library Technology Services
Tisch Library 113 *  617 627 3909
Tufts University  Medford MA 02155
charlotte dot keys at tufts dot edu