RE: [IUG] Refresh of ecommerce screens?

["Stokes Lauren P." <stokesl at LVCCLD dot ORG>]

I have not had any reports of patrons being confused but we do have a
"Tip" statement on the page to refresh the page after making changes to
see the results.

Lauren Stokes
Virtual Library Manager
Las Vegas-Clark County Library District
stokesl at lvccld dot org
702.507.3414


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Hemphill, Lee
Sent: Thursday, June 15, 2006 12:54 PM
To: innopac at innopacusers dot org
Subject: [IUG] Refresh of ecommerce screens?

Hello,
 
We are wondering if anyone else who is using ecommerce has overcome the
following issue?
 
A customer logs into their account to pay fines.
When they click "pay online" from their account, it opens up a new
window.
The remaining transaction is resolved via the new window.
When the customer is at the end of the transaction, they close this new
window and see - what they might perceive as - fines still on their
account, even though they have just paid them.
 
How have others overcome this possible perception?
 
Thanks!
 

------------------------------------------------------------

Lee Hemphill

Digital Library and Information Systems - DLIST

Application Systems Analyst Sr.

Phone:  (520) 307-2805

Email:   hemphilll at u dot library dot arizona dot edu

 


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