RE: [IUG] Display of OPAC holds breaking

[Steve Heser <Steve dot Heser at mcfls dot org>]

Hi Valentina, 

To my knowledge the number of holds really has no bearing on the issue.
I've seen the problem crop up on a patron's record with as little as five
holds altogether.  We thought at first it was only affecting patrons with a
long hold list--what we found out after a while is that although many of
these patrons did have a lot of holds, the display of holds only broke if
they had multiple items ready for pickup.  The hold that broke the table was
always on the holdshelf.  

Steve Heser
Library Systems Administrator
Milwaukee County Federated Library System
414.286.5934
steve dot heser at mcfls dot org
 
 
-----Original Message-----
From: Valentina Mayz [mailto:mayz at nova dot edu] 
Sent: Tuesday, June 06, 2006 12:32 PM
To: 'IUG INNOPAC List'
Subject: RE: [IUG] Display of OPAC holds breaking

Thanks for responding, Steve & Ann. 
It doesn't sound very encouraging, though. I wonder if there's a way to
limit how many holds patrons can place, and if so,  would that make a
difference...

Thanks again,
Valentina

-----Original Message-----
From: ANN WOOD [mailto:Ann dot Wood at kpl dot org] 
Sent: Monday, June 05, 2006 5:24 PM
To: IUG INNOPAC List
Subject: RE: [IUG] Display of OPAC holds breaking

Hi,

We are on Release 2006LE but are still having the problem - probably because
we don't have the beta-patch.  But CSDirect indicates that the fix is in the
2006 Release.

We've noticed it happening when the person has a really long holds list
(between 30 to 50).  I'll have to check the multiple holds on the pickup
shelf - that sounds like an interesting contributing factor.

Ann Wood
Manager, Public Services
Kitchener Public Library
85 Queen St. N.
Kitchener ON N2H 2H1
email: Ann dot Wood at kpl dot org
phone: (519) 743-0271 ext. 234
"Imagine Discover Connect ... Your Kitchener Public Library"
 


 

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Steve Heser
Sent: June 5, 2006 12:53 PM
To: IUG INNOPAC List
Subject: RE: [IUG] Display of OPAC holds breaking

Hi Valentina,

We have the fix as of 4/19 and it involved upgrading to 2006LE and applying
a beta-patch to boot.  It's also supposed to be fixed in the 2006 regular
release.

We saw the problem occurring when patrons had multiple items ready for
pickup on the holdshelf.  Those items would always break the table and not
display.  Once the items were checked out and nothing was ready for pickup,
the problem would "temporarily" go away, which really ticked off patrons
(and me).  

I can tell you right now we've had no problems since 4/19.  Hope that helps.

Steve Heser
Library Systems Administrator
Milwaukee County Federated Library System
414.286.5934
steve dot heser at mcfls dot org
 
 
-----Original Message-----
From: Valentina Mayz [mailto:mayz at nova dot edu]
Sent: Monday, June 05, 2006 12:13 PM
To: 'IUG INNOPAC List'
Subject: RE: [IUG] Display of OPAC holds breaking

Hi all,
We're about to upgrade from 2005LE to Rel. 2005, and in looking through the
archives for potential issues to be prepared for I found this one (see
below). I was wondering if Ann, Steve, or anyone else who's experienced this
issue as a result of upgrading  to 2005 have figured out the solution to
this OPAC display problem.
Thanks in advance,
-----------------------------------------------------------
V  a  l  e  n  t  i  n  a    M  a  y  z
Web Administrator - Alvin Sherman Library Nova Southeastern University 3100
Ray Ferrero Jr. Blvd.
Fort Lauderdale, Florida 33314
Phone: (954) 262-4605 / 1-800-541-6682 ext. 4605
E-mail:  <mailto:mayz at nsu dot nova dot edu> mayz at nsu dot nova dot edu
-----------------------------------------------------------
 
 
We have one customer who has reported this - however, he has quite a number
of holds - up to 50 at a time and often only 40 will show up. I've not been
able to replicate this either. We checked his record in our catalogue (in
the building) and all his holds appeared. 

We've not opened a call as yet as I wanted to do some more investigating to
see if I can actually get a screen print or something concrete to pass
along.
I wonder how many others are experiencing this but are not bringing it to
our attention?

The customer mentioned too that he didn't have this problem until the last
software upgrade (which was to Release 2005). 

Ann Wood
Manager, Public Services
Kitchener Public Library
85 Queen St. N.
Kitchener ON N2H 2H1
email: Ann dot Wood at kpl dot org
phone: (519) 743-0271 ext. 234

-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at
innopacusers dot org] On Behalf Of Steve Heser
Sent: February 2, 2006 11:03 AM
To: IUG INNOPAC List
Subject: [IUG] Display of OPAC holds breaking

Dear Listers,

I've got a baffling problem that seems completely random but is driving our
staff crazy (and myself by association).

It seems since around our upgrade to release 2005, some (not all) patrons
have been having problems seeing the complete list of their holds when
accessing their account in the web OPAC. I have seen the problem myself.
The table where the hold information should be populated is broken and where
12 holds should display, only 4 end up displaying. Their holds display in
Millennium and telnet is fine--so it's got to be a web coding/programming
issue. Correct?

I've looked at the items that break the table, the patron records, and we've
even rebooted the server. Nothing looks weird or out of the ordinary.

Innovative needs stable examples to examine, but as soon as I get an example
of course the patron has picked up their items or modified their hold list
and the problem seems to disappear. What's more maddening is I can't
reproduce the problem in a test patron record.

Have any of you seen or experienced this problem before? Thanks for any
help!

Steve Heser
Library Systems Administrator
Milwaukee County Federated Library System
414.286.5934
steve dot heser at mcfls dot org 
 
-----------------------------------------------------------
V  a  l  e  n  t  i  n  a    M  a  y  z
Web Administrator - Alvin Sherman Library Nova Southeastern University 3100
Ray Ferrero Jr. Blvd.
Fort Lauderdale, Florida 33314
Phone: (954) 262-4605 / 1-800-541-6682 ext. 4605
E-mail:  <mailto:mayz at nsu dot nova dot edu> mayz at nsu dot nova dot edu
-----------------------------------------------------------
 


--- StripMime Report -- processed MIME parts ---
multipart/alternative
  text/plain (text body -- kept)
  text/html
---
--
This message was distributed through the Innovative Users Group INNOPAC list
Public replies:  INNOPAC at innopacusers dot org
Update your subscription options:
http://innopacusers.org/mailman/listinfo/innopac
--
This message was distributed through the Innovative Users Group INNOPAC list
Public replies:  INNOPAC at innopacusers dot org
Update your subscription options:
http://innopacusers.org/mailman/listinfo/innopac




--
This message was distributed through the Innovative Users Group INNOPAC list
Public replies:  INNOPAC at innopacusers dot org
Update your subscription options:
http://innopacusers.org/mailman/listinfo/innopac