RE: [IUG] RE: WAM and NetLibrary

["Pfohl, Dan" <pfohld at uncw dot edu>]

When we first started using netLibrary, we had these problems, too, when we proxied the link.  Then we discovered that we did not need to proxy the link.  netLibrary authenticates based on IP address and user registration.  Once a patron creates a netLibrary account from an on-campus computer, netLibrary knows with whom the patron is associated.  The patron can then access and use netLibrary from anywhere on any computer.  Our Reference Desk often helps Distance Education students by creating the account for the student after verifying the student is in our database.  The student can then reset their password at their convenience.
 
Daniel M. Pfohl
Associate University Librarian for Computing Services
William Madison Randall Library
The University of North Carolina Wilmington
601 South College Road
Wilmington, NC 28403-5616
 
Phone: 910-962-7641
Fax: 910-962-3078
 
pfohld at uncw dot edu
 

________________________________

From: Fran Juergensmeyer [mailto:Fran dot Juergensmeyer at waukeganpl dot info]
Sent: Thu 4/20/2006 11:09 AM
To: innopac at innopacusers dot org
Subject: [IUG] RE: WAM and NetLibrary



Thanks to everyone who replied on this.  I tried several things,
including adding a WAM entry for "download.netlibrary.com" specifically.
Now it's in III's hands.  If they find a solution that looks general,
rather than something specific to our library, I will post it here.

Thanks again,
   Fran

Fran Juergensmeyer
Technical Services Manager
Waukegan Public Library
128 N. County St.
Waukegan, IL 60085
(847) 623-2041 x286

> -----Original Message-----
> From: Fran Juergensmeyer
> Sent: Tuesday, April 11, 2006 8:23 AM
> To: 'innopac at innopacusers dot org'
> Subject: WAM and NetLibrary
>
> Is anyone using WAM to authenticate patrons for NetLibrary's
eAudiobooks?  We're
> having problems when patrons go to download an audiobook from home.
The system is
> working fine inside the library.  Patrons outside the library can sign
in with no trouble,
> search the system, etc.  The problem only happens when they try to
download or connect to
> another link that uses [something].netlibrary.com.  My first
assumption was that the
> problem was in the WAM table, so I added a line for *.netlibrary.com.
Unfortunately, that
> didn't work.
>
> I currently have entries in the table for both *.netlibrary.com and
*netlibrary.com (no period
> after the asterisk).  I've restarted the proxy server and all Web
servers.  I've made sure that
> the computer I'm using at home has the same cache and page-rechecking
settings as the
> computer I'm using in-house.
>
> Does anyone have any suggestions?
>
> Thanks in advance,
>   Fran
>
> Fran Juergensmeyer
> Technical Services Manager
> Waukegan Public Library
> 128 N. County St.
> Waukegan, IL 60085
> (847) 623-2041 x286
> Fran dot Juergensmeyer at waukeganpl dot info






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