RE: [IUG] Ecommerce: fines payment error

["Mosquera, Pedro - HPL" <Pedro dot Mosquera at cityofhouston dot net>]

It makes sense with the "First Data" message. We are going to double check
our VeriSign Account with a Rep.

 I'll keep you updated.

Thank you so much for your responses.

Pedro Mosquera


-----Original Message-----
From: Tom Klingler [mailto:tk at kent dot edu] 
Sent: Thursday, April 06, 2006 7:00 AM
To: IUG INNOPAC List
Subject: Re: [IUG] Ecommerce: fines payment error

Sounds like your account went inactive at the payment processor, First 
Data.  This can happen if you had a long period of no activity on your 
account.  Same thing happened to me when I let a long period lapse 
between initial setup and testing.  Check with your account rep at First 
Data.

Tom Klingler
Kent State




Mosquera, Pedro - HPL wrote:

>Hello everybody,
>
> 
>
>   I need your help to resolve some issues we are having when we make a
>payment using Ecommerce.
>
> 
>
>   Here is the problem: After we fill all the information out (Billing and
>Credit Card) and send the payment (clicking "Submit" button) we get the
>following message:
>
> 
>
>1- Using Innovative default forms (server generated):
>
>"Sorry. Your payment has been declined. Please confirm your information is
>entered correctly or pay at the library. 
>Generic processor error: 26-Unknown Response"
>
> 
>
> 
>
>2- Using payform.html customized (we get the same following message if
>cc_confimation.html is the default form or the customized one:
>
>Sorry. Your payment has been declined. Please confirm your information is
>entered correctly or pay at the library. 
>Generic processor error: 26-Terminal flagged as Inactive in First Data
>database.
>
> 
>
>   It happens if we fill the form with a valid credit card or an invalid
>one.
>
> 
>
>   We are using Release 2005. We are testing the online payment service in
>our staging directory. This service was working well a few months ago. We
>already checked our account number, user name and password with VeriSign
and
>everything is right.
>
> 
>
>   If any of the IUG members have a clue what could causing this problem I
>will really appreciate your advice.
>
> 
>
>Thanks,
>
> 
>
>Pedro Mosquera
>
>Houston Public Library / I.T Department
>
> 
>
>
>
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-- 
Tom Klingler
Assistant Dean for Technical Services
Libraries & Media Services
Library, Room 383
Kent State University
Kent, OH 44242-0001


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