Re: patron record should have "gone to billing"

[Karen Perone <peroneka at oplin dot org>]

In addition to what Leigh mentions, we've had this happen once in awhile 
when an item record is busy during the printing of overdues. Check the 
number of overdues sent in the item record. If it indicates the maximum 
number of overdues has been sent (i.e., the bill) and the item status 
still shows available and not billed, then you need to contact the 
helpdesk. They can turn the number of overdues back one so that the bill 
will generate.
--Karen Perone, Rodman Public Library

Leigh French wrote:

> To begin, you'll want to check the item record to see which loan rule is 
> governing the checkout.  Then, look at that loan rule in your 
> circulation parameters (in MilCirc, Admin | Parameters | Circulation | 
> Loan Rules).  From there, you can calculate when the book would go to 
> billing.  See page 102614 in the manual for tips on how to read a loan 
> rule.
>
> Also, please feel free to give me a call and I'll try to help.
>
>
> Linda Anne Divan wrote:
>
> > I hope someone out there can help me with this!
> > We have a patron who has an overdue OhioLINK book (due 07-05-05). 
> > Circ. department tells me that this should have "gone to billing" but 
> > apparently hasn't. I'm not sure how something gets sent to billing, so 
> > I don't know how to figure out why this hasn't happened.
> >
> > Has anyone had this problem? How did/would you solve it? Is the answer 
> > "Call III" Thanks for any help!