Re: patron record should have "gone to billing"
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- Date: Mon, 14 Nov 2005 13:31:02 -0500
- From: Karen Perone <peroneka at oplin dot org>
- Subject: Re: patron record should have "gone to billing"
In addition to what Leigh mentions, we've had this happen once in awhile
when an item record is busy during the printing of overdues. Check the
number of overdues sent in the item record. If it indicates the maximum
number of overdues has been sent (i.e., the bill) and the item status
still shows available and not billed, then you need to contact the
helpdesk. They can turn the number of overdues back one so that the bill
--Karen Perone, Rodman Public Library
Leigh French wrote:
To begin, you'll want to check the item record to see which loan rule is
governing the checkout. Then, look at that loan rule in your
circulation parameters (in MilCirc, Admin | Parameters | Circulation |
Loan Rules). From there, you can calculate when the book would go to
billing. See page 102614 in the manual for tips on how to read a loan
Also, please feel free to give me a call and I'll try to help.
Linda Anne Divan wrote:
I hope someone out there can help me with this!
We have a patron who has an overdue OhioLINK book (due 07-05-05).
Circ. department tells me that this should have "gone to billing" but
apparently hasn't. I'm not sure how something gets sent to billing, so
I don't know how to figure out why this hasn't happened.
Has anyone had this problem? How did/would you solve it? Is the answer
"Call III" Thanks for any help!