RE: WAM and ISI (again)

["Maureen Richardson" <richardm at edgehill dot ac dot uk>]

We are also having problems with Web of science * we did not seem to get any errors * It just gave a blank screen with word "Done" at bottom. However I just noticed when I went back in this evening having left it for a while* it was then saying "502 Bad Gateway
Connection to remote host returned error 14."
It was working when we set WAM up a few weeks ago and it is only today that someone reported it to me
Maureen 


Maureen Richardson
Electronic Resources  Manager
Learning Resource Centre
Edge Hill College
St Helens Rd
Ormskirk
Lancashire L39 4QP

richardm at edgehill dot ac dot uk
Telephone: 01695 58 4684
Fax: 01695 58 4592
>>> grezes at llu dot edu 09/29/05 8:08 PM >>>

We have been having problems with ISI and WAM for a few weeks now.  We
are able to access the website, do a search and get results.  But when
we try to access any of the results, we get a session error. We are then
kicked out of the current session and a new session begins; losing all
data of course. Packet captures do not seem to point to any URLs not
already in my WAM table.  Also, this sessions ends when I try to save
marked items.

I have been retackling this problem today.  I have tried many
combination of *.isiknowledge.com, isiknowledge.com,
portal01.isiknowledge.com, wos01.isiknowledge.com, etc.

I did notice that isiknowledge.com was non-responsive for couple times
today.  

Any suggestions would be appreciated. 

-Gerald Rezes, Library Systems Administrator
Loma Linda University


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Michael VanHouten
Sent: Thursday, September 29, 2005 11:00 AM
To: innopac at innopacusers dot org
Subject: Re: WAM and ISI (again)

Bob -
 
Our proxied connection to Web of Science seems to be working fine. Our
link is:
 
http://0-portal01.isiknowledge.com.library.albion.edu/portal.cgi?DestApp
=WOS&Func=Frame
 
Mike
 
 
Michael Van Houten
Associate Director of Libraries and Head
     of Public Services
Stockwell-Mudd Libraries
Albion College
602 E. Cass St.
Albion, MI 49224
517-629-0382
mvanhouten at albion dot edu
 

"The irony of the Information Age is that it has given new
respectability to uninformed opinion." 
John Lawton, speaking to the American Association of Broadcast
Journalists in 1995 


>>> duncanr at mail dot lafayette dot edu 09/29/05 12:19 PM >>>


We just started seeing 502 errors when trying to connect to Web of 
Science using WAM-proxied URLs.  Access is fine using un-proxied URLs.

Anyone else experiencing the same thing?

Bob Duncan


~!~!~!~!~!~!~!~!~!~!~!~!~
Robert E. Duncan
Systems Librarian
Editor, IT Communications
Lafayette College
Easton, PA  18042
duncanr at lafayette dot edu
http://www.library.lafayette.edu/ 

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