Patron Renewal problems?

["James Lim" <jlim at ccsf dot edu>]

Does anyone know if the following is still a problem for patron renewals?  Some of our patrons are having trouble renewing and was wondering if the cause might be the one specified in the following 8/17/04 e-mail?:


"Date: Tue, 17 Aug 2004 09:56:34 -0500
From: "Todd Humble" <THUMBLE at xxxxxxxxxx>
Subject: Renewals being blocked by Personal Firewalls

Does anyone have a specific answer for what features must be not blocked
by a personal firewall product to allow online patron renewals?
Innovative has had an open call for us for about six months and since
the city doesn't own any of the products I have been unable to test it
myself.

Symptom: Patron clicks renew while in their account which results in a
restart and no renewal taking place. Patrons possibly not even
realizing that it didn't renew.

Cause: Personal Firewall and security center products (Nortons, McAfee,
and others (I know of 11 different products and expect XP SP2 to be
next)."



James Lim
Distance Learning and Electronic Services Librarian
Rosenberg Library
452-5430
jlim at ccsf dot edu