Re: ArtStor, proxy rewrite, and Mac's

[Will Owen <owen at email dot unc dot edu>]

I haven't tried this through our EZ Proxy server, but I experienced the 
same symptoms on my Mac from a valid campus address.  I think the problem 
may lie with Safari (or with ArtStor's inability to support Safari).

A note on the information page about ArtStor on our website says:

PLEASE USE : INTERNET EXPLORER 5.5 and above OR NETSCAPE 6.0 and above OR 
MOZILLA 1.5 and above OR FIREFOX 0.9.1 and above.

After failing with Safari, I tried Firefox, and it worked fine.  IE for the 
Mac is also a dead-end, therefore.

Will Owen
UNC-Chapel Hill



--On Wednesday, August 31, 2005 10:01 AM -0700 Susan Jurist 
<sjurist at ucsd dot edu> wrote:

> I just tried it from my Mac & experienced the same thing your users
> reported. I don't think it's a proxy issue - wouldn't we be barred  from
> even getting there if the proxy was broken?
>
> If you find out, please let the list know - it is a problem for all  of
> us. It could be that they don't support the latest version of the
> software. Their system requirements only go up to 10.3, and many Mac
> users are now on 10.4
>
> csj
>
>
>
>
>
> On Aug 31, 2005, at 8:25 AM, Sheryl Panka-Bryman wrote:
>
> > Good morning
> >
> > The University of the Arts subscribes to the image database,
> > ArtStor and we
> > utilize WAM to offer access to our users both on and off campus.
> >
> > We have have into a problem and would like to know if anyone else has
> > experienced this and <fingers crossed> solved it. Our users who
> > work on PCs
> > are able to access the ARTstor database from our catalog. They are
> > prompted
> > for a login/password, directed to the site, and can begin to work
> > trouble-free.
> >
> > However, our users who work on Macintosh computers are having a very
> > different experience. For some reason Mac users are unable to log
> > in to
> > ARTstor through our library pages.  They enter their library info
> > with no
> > problem, and get to the ARTstor home page, but when they click on
> > the links
> > on the ARTstor page, the screen turns white and freezes.  However,
> > they can
> > go directly to www.artstor.org (bypassing the library?s
> > gatekeeping) and use
> > ARTstor with no problem.  They have tried using a variety of web
> > browsers,
> > but always have the same problem.
> >
> > We have asked the vendor to problem solve this and they have sent the
> > question back to us, believing the problem has something to do with
> > the
> > proxy-rewrite itself.
> >
> > Please contact me off-list if you have any ideas about what is
> > going on.
> > Thanks.
> >
> >
> > --
> > Sheryl Panka-Bryman, MLS
> > Technical Services Librarian
> > University of the Arts
> > 320 South Broad Street
> > Philadelphia, PA  19102
> > Spankabryman at uarts dot edu
> > 215-717-6285 - Voice
> > 215-717-6287 - Fax
> >
> >
> >
> >
> >
> > --- StripMime Report -- processed MIME parts ---
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> >   text/plain (text body -- kept)
> >   text/html
> > ---
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