quantity error in invoice processing

["Shortreed, Robert" <R dot Shortreed at BrooklynPublicLibrary dot org>]

Hello:

 

I would appreciate any suggestions on how you have handled this type of
situation:

 

-          you enter an invoice with the correct invoice number, date, fund
and total value but the wrong quantity

-          after having posted you discover that you have paid the invoice
incorrectly and authorized payment for the correct total amount but
Millennium reports that you have only partially paid the invoice since the
total number paid is less than the number ordered

-          you can't change the status of the invoice from "partially paid"
to "paid"

 

Is there any way to amend the total number paid for in the paid statement at
the bottom of the order record without changing the encumbrance /
disencumbrance?  Can we correct the record so that it accurately states that
the total number of items ordered has been received?

 

Thank you for your suggestions.

 

 

 

Robert Shortreed

Manager of Technical Processing Services

Brooklyn Public Library

Grand Army Plaza

Brooklyn, N.Y.

11238

phone: 1-718-230-2460

fax     : 1-718-230-2097

email  : r dot shortreed at brooklynpubliclibrary dot org

 



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