AOL browser and IE Content Advisor

["Bridge, Frank" <BridgeF at chesterfield dot gov>]

Hello--

I know that many of us have opened calls to Innovative about AOL's
inability (at least in our case) to open our "New Titles" lists, and the
Validation Expired problem when IE's Content Advisor is turned on.  

I spoke directly with AOL, and even was able to open a call with them.
Their service personnel admitted that the problem lay with their own
substandard browser.  In the case of IE, our users have turned on the
Content Advisor in a naive effort to use it as an Internet content
filtering package for home use.  

I don't know whether it's Innovative's responsibility to re-design its
software to work with every browser, particularly one whose own vendor
admitted to me that it was defective.  

With regard to IE's Content Advisor, it only works when Web site
developers have voluntarily input RSACi ratings in the metadata of their
pages.  The percentage of such pages is extremely low, so the Content
Advisor is essentially worthless.  So I advise our customers who want to
filter their home computers to purchase real filtering software and to
forego the IE Content Advisor--and the customers have appreciated that
advice.  

So in the case of IE's content advisor and the related "Validation
Expired" error message, once again I am not sure whether it's
Innovative's problem to solve.  Perhaps the problem rests with the user,
his/her choice of software packages and how s/he has chosen to configure
them.  



Message: 2
Date: Tue, 19 Jul 2005 17:25:48 -0700
From: "Fifarek, Aimee" <afifarek at scottsdaleaz dot gov>
Subject: RE: Internet Explorer and Patron authentication
To: "'IUG INNOPAC List'" <innopac at innopacusers dot org>
Cc: Mary Mead <Mead1mc at cmich dot edu>
Message-ID:
	
<F14156967D3DD84BB712465FCDAF1C4408034E22 at cqmscex1 dot ci dot scottsdale dot az dot us>
	
Content-Type: text/plain;charset="iso-8859-1"

Mary -- I was never able to find anyone who had any settings for a work
around.  add these people to the number of people who use the AOL
browser, and we've had quite a few annoyed patrons since we migrated. --
Aimee

Aimee Fifarek
Library Technology Supervisor
Scottsdale Public Library
3839 N. Drinkwater Blvd.
Scottsdale, AZ 85251-4467
Tel:  480/312-7060
Fax:  480/312-7993
afifarek at scottsdaleaz dot gov


-----Original Message-----
From: Helwig, Ruth M. [mailto:helwi1rm at cmich dot edu]
Sent: Monday, July 18, 2005 1:46 PM
To: IUG INNOPAC List
Cc: Mary Mead
Subject: Internet Explorer and Patron authentication


We have recently discovered a problem with Internet Explorer's Content
Advisor and patron authentication through the OPAC.  Past list messages
indicated that they only solution was to disable Content Advisor.  Does
anyone have an option other than disabling Content Advisor?  Has anyone
who reported this to III received an answer?  I just opened a new call.

 

Ruth Helwig

Systems Librarian and Education Bibliographer

Park Library 305

Central Michigan University 

Mount Pleasant MI 48859

Phone: 989-774-2404

Fax: 989-774-2179

Email: helwi1rm at cmich dot edu


---
Frank R. Bridge
Technology Management Administrator
Chesterfield County Public Library
PO Box 297
9501 Lori Rd.
Chesterfield, VA  23832-0297
Voice:   804-748-1980
Fax:      804-751-4679



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