Re: Holds cancelations

[Karen Perone <peroneka at oplin dot org>]

I can't respond to whether you can globally cancel holds or not, but you 
definitely want to use the not wanted after option. The help desk can 
set up an automatic date for patron initiated holds and staff need to 
learn to put a date in when they place holds for patrons.

I periodically look at all outstanding holds and add a not wanted after 
date to those that slip through the cracks. We use 6 months from 
placement of request.
--Karen Perone, Rodman Public Library

Ammon, Mona wrote:
> My holds people have been asking how they can do a "global" cancellation
> of holds.  Currently after getting a list of holds in the view holds
> function they then have to go into each record individually to cancel a
> hold.
>
> This process has not been done in some time so now there are thousands
> that need to be canceled.
>
> In the future, I was suggesting that we might want to use the "not
> wanted after" feature for every hold so that the holds will
> automatically expire and can be removed through the "clear hold shelf"
> function.  However, I was also asked to see how others handle this
> situation to make sure we have the best solution.