Re: PINs--pro and con

[Fran Levin <fran_rpl at yahoo dot com>]

Barbara,
We are a public library that uses PINs.  We have no problem with them.  We have a self-check station and for security, we feel that we must use the pin.  We use the PIN for access to My Millennium, PC Reservation and the self-checkout.
 
Fran

"Barbara J. Laub" <blaub at maplewoodlibrary dot org> wrote:
We are a public library that uses the PIN for patron verification. We 
like using it to protect the privacy of patrons when checking their 
records. On the other hand, it is the single largest cause of problems 
encountered by patrons when accessing their accounts. These problems 
are generally caused by typographical errors or patron confusion.

I've been looking at various III catalogs in preparation to re-doing our 
own, and I notice that many public libraries do not use the PIN. Maybe 
we should consider dropping it. I would be interested in any 
observations or opinions list members might have on the pros and cons of 
using personal identification numbers. For those of you who don't use 
it, do you and your patrons feel comfortable with the level of patron 
privacy? 

Thanks in advance for your advice.

Barbara

-- 
Barbara J. Laub
Technology Librarian
Maplewood Memorial Library
51 Baker Street
Maplewood, NJ 07040
973-762-1622 x5015

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