RE: Our Offline Circ is... offline

["Brown, Alan" <A dot Brown at bury dot gov dot uk>]

Better late than never

Steve How old is your version of the offline software? We had an
identical problem (with windows xp) which I reported and it was found to
be a software fault. Innovative had to update the software. I think our
problem was when we migrated to Silver and started using offline141, but
it may have been before this.

I know exactly what you mean the offline software worked fine when you
were connected to the network, but would not work when you were
disconnected (rendering it useless and very frustrating)

Hope this helps

Alan Brown
Library Systems Liaison Officer
Bury Metro Libraries
Resource Services
Textile Hall
Manchester Rd
Bury BL9 0DG
0161 253 5877
http://bury.gov.uk/libraries


-----Original Message-----
From: Steve Heser [mailto:Steve dot Heser at mcfls dot org] 
Sent: 27 April 2005 15:29
To: innopac at innopacusers dot org
Subject: Our Offline Circ is... offline


We have a curious problem that just keeps getting more bizarre.  Our
consortium had been experiencing intermittent router problems that would
take down Millennium Circulation for short spans of time, say 2 hours or
so.

When staff at different locations have tried to bring Offline Circ up to
handle transactions, they cannot bring up the application at all or when
they can (setting up preferences, clearing the transaction file) it
freezes up immediately.  This behavior is consistent across at least 6
different members of our system, although I cannot replicate it on my
own workstation.

I am this close to opening a call, but I am hoping someone else out
there has had a similar experience.  We're running Windows 2000 and most
of these workstations have PIII processors as well as the III version of
the JRE.

Thanks for any help!

Steve Heser
Library Systems Administrator
Milwaukee County Federated Library System
(414) 286-5934
steve dot heser at mcfls dot org