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Here I am, following up on my own call! I contacted Innovative, as mentioned in my original messasge, and received the following response, which I thought might be helpful to the group:


Simply specify the range of the entire patron database and do not input any search criteria. When you click search, if you have not entered any search criteria, the system will prompt : "No search criteria have been specified. Retrieve all records in range?". Answer yes to retrieve all records.

Unfortunately, this is new development for Silver that was not fully documented. It will be in a forthcoming version of the user manual. You may also use this feature when appending records. For example, you might want to append all the records in a specific range of records to an existing file.

--
Aline Soules, Associate University Librarian
California State University, East Bay
25800 Carlos Bee Blvd.
Hayward, CA 94526-2455
tel. 510-885-4596
e-mail: aline dot soules at csueastbay dot edu