RE: Holds not appearing in paging lists

["Knox,Sheryl Cormicle" <knoxs at cadl dot org>]

Are you sure that all your "locations served" info is correct? My experience is that a paging slip will not be queued when the item location matches the location served of the login used to place the hold. In other words, if the system thinks you are working at a particular branch (based on login) and you place a hold on an available item that it thinks belongs to that same branch (based on the location code in the item record and its corresponding branch in the "location served" table), then "no paging slip for you" as the soup nazi would say. 

The assumption is that you have the item in hand if you are a staff person placing a hold on it in the branch that owns it. Yeah, right. And I'll be sure to go get it and check it in to the holdshelf right after I answer this next call and check out 2 more people.

Less likely but still possible is that if you are using a login that doesn't match the branch you are in, weird things happen. Sometimes subs or staff who work at several different branches forget and login with another branch's login.

Or, if your locations served table has some omissions or errors, the system might erroneously think a particular item belongs to your branch and not page it.

Maybe I'm stating the obvious, but people keep talking about the pickup location and I don't think that has anything to do with it.

I think the bulk of our errors in this regard are staff not clicking "print paging slip" when prompted. Every single staff person has to get this right every single time for all the holds to queue to paging slips.

. . . . . . . . . . . . . . . . . . . . .
Sheryl Cormicle Knox
Technology Director
Capital Area District Library
517.367.6347
www.cadl.org


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org]On Behalf Of Kim Sheppard
Sent: Thursday, April 28, 2005 5:37 PM
To: IUG INNOPAC List
Subject: RE: Holds not appearing in paging lists


Sheryl,

Thanks for the info. We are finding that some hold on available items at other branches other than the pickup branch are also not being trapped on the paging list. And I can understanding the learning curve you mentioned for staff as it would be hard to understand why the holds functionality within the circ module doesn't work.
Thanks to all those who responded to my question.

Kim Sheppard,
Yolo County Library
kim dot sheppard at yolocounty dot org

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org]On Behalf Of LLC Sheryl
VanderWagen
Sent: Thursday, April 28, 2005 1:49 PM
To: IUG INNOPAC List
Subject: Re: Holds not appearing in paging lists


Kim, we were new to Millennium a couple of years ago as well and I will tell 
you that holds create a learning curve for staff.  Here are a couple of 
things to look at:

1.  Holds placed in Millennium (staff mode) do not page if there is an 
available copy at the pickup location.  

2.  We still have staff who assume the prompt to place the hold and print 
the paging slip means that something will print at their local printer.  
After nearly 2 years, I am STILL correcting that false assumption.  I almost 
wish that instead of "print," III could make it say "send" or anything else 
but "print".

These were and continue to be our two biggest hurdles and we still do a 
significant amount of holds cleanup (700-800 items) each month with our 80 
locations.  We're looking forward to the changes that will come with Release 
2005 Priority Paging.

OPAC holds self placed by patrons have fewer issues.  We do get a report 
once in a while of holds not making it to the patron record, even had one of 
those myself but have so far been unable to recreate the problem for the 
help desk.  I keep working on it, it seems to be happening most when there 
is an on shelf copy at the pickup location but from what our users have 
reported that isn't always true so I haven't been able to pin down any 
definite pattern.

Sheryl VanderWagen
System Librarian
Lakeland Library Cooperative
616-559-5253 x210
616-559-4329 (Fax)
sheryl at llcoop dot org

---------- Original Message -----------
From: "Kim Sheppard" <Kim dot Sheppard at yolocounty dot org>
To: "Innovative Users Listserv (E-mail)" <innopac at innopacusers dot org>
Sent: Wed, 27 Apr 2005 17:24:20 -0700
Subject: Holds not appearing in paging lists

> We are new to Millennium- just going live earlier this month. We've 
> been finding that not all the holds placed by either staff or 
> patrons are appearing on the branch paging lists even if they show 
> as available with no one else in a hold queue. These holds that are 
> being missed are both item level holds and copy returned soonest. 
> Some holds are being trapped and appear on the item paging lists but 
> many others just sit on the patron's record and never appear on any 
> paging list. A few of these untrapped holds are from patron placing 
> holds on available material at their own branch but many more are 
> from patrons placing holds against available material from another 
> branch. Has anyone else run into this problem? Any thoughts on a 
> fix? Thanks in advance for any help.
> 
> Kim Sheppard
> kim dot sheppard at yolocounty dot org
> 530-666-8005
> 
> --
> This message was distributed through the Innovative Users Group 
> INNOPAC list Public replies:  INNOPAC at innopacusers dot org Update your 
> subscription options: http://innopacusers.org/mailman/listinfo/innopac
------- End of Original Message -------

--
This message was distributed through the Innovative Users Group INNOPAC list
Public replies:  INNOPAC at innopacusers dot org
Update your subscription options: http://innopacusers.org/mailman/listinfo/innopac

--
This message was distributed through the Innovative Users Group INNOPAC list
Public replies:  INNOPAC at innopacusers dot org
Update your subscription options: http://innopacusers.org/mailman/listinfo/innopac