Delay before paging?

["Karen Bracken" <KBRACKEN at riversideca dot gov>]

We have a dilemma I would like some input on. If a customer comes to the
desk to check out an item, and the item they have in their possession 
is trapped for a hold, we honor the hold and inform the customer that we
can place a future hold for them.  This doesn't happen often, except for
a few "Hot" collections.  Here are our observations/steps: 1. Paging
slips are printed and processed in the morning prior to opening. 2. The
customer comes into the branch and retrieves the item from the shelf. 
3.Circulation is rejected because a hold has been placed via the OAPC. 


This seems unfair to send the customer that made the effort to come
into the branch away empty handed, however, the patron who placed the
hold via the web knows the item shows available with no outstanding
holds.  

I did find in the manual that "Holds on items not checked out
immediately reserve the item."  Is there a setting somewhere that delays
the trapping of an item for a library determined time?

thanks,
Karen

Karen Bracken
Data Technician, Riverside Public Library
(951) 826-5214