Re: Finding HOLDS with no Pickup Location

["Janet Fine" <janetrfine at hotmail dot com>]

4.28.05

Hi Leo,

We had a similiar problem when we migrated to Millennium several years ago 
and I'm pretty sure that the Help Desk can edit your pickup locations in 
your dropdown menu. I don't remember the details, but resolution did require 
Innovative's intervention. Hope this helps.

Janet

----Original Message Follows----
From: "Leo Papa" <papal at cantonpl dot org>
Reply-To: papal at cantonpl dot org, IUG INNOPAC List <innopac at innopacusers dot org>
To: "IUG INNOPAC List" <innopac at innopacusers dot org>
Subject: Re: Finding HOLDS with no Pickup Location
Date: Thu, 28 Apr 2005 10:03:17 -0400 (EDT)

Kathy

I cannot answer your question, but have been delving into this issue
myself and have a related one.

I've noticed that holds, associated with certain location codes in our
system, are not viewable in Millennium. So I opened a call with Innovative
to assess the reason.  I was told that the location in code in question
was "not a pick up location" for any outstanding holds.  This was the
reason associated holds could not be "viewed" when I limited my search by
location. I was told that for patron initiated requests, the pickup
location was determined by the REQUEST wwwoption. This respnose did not
really tell me what I should do to fix this problem.

Our Pickup Location Table has no values it it... the default location is
set in the REQUEST wwwoption (home library for all patrons is the same).
Give these parameters, I have not been able to figure out why only some
location codes do not generate the default pickpup location.  I would
think either no requests would be assigned a pickpup location (because the
Pickpu Location Table is empty) or all holds would be assigned the default
location specifeid by the REQUEST wwwopton.

Maybe someone else on the list understands the relatoinships between these
parameters.

Leo Papa


> We are finding a few patron records where HOLDs do not have a pickup
> location.  I would like to search for all HOLDS with a "null" pickup
> location but haven't been able to figure out how to do this.  Any words
> of wisdom?
>
>
>
> Thank you all,
>
>
>
> Kathy Agnew
>
> King County Library System
>
>
>
>
>
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Leo Papa
System Librarian
Canton Public Library
papal at cantonpl dot org
734.397.0999 ext 160
fax 734.397.1130
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Janet Fine
Department Head, Circulation Services
Great Neck Library
159 Bayview Avenue
Great Neck, NY 11023
(516) 466-8055 ext. 205