RE: Our Offline Circ is... offline

["Mann, James H." <JMann at gcpl dot lib dot oh dot us>]

I think the offline software uses a different and older JRE.
When we have reloaded it we uninstall Mille and reinstall Offline first.

Jim Mann
Technology Coordinator
Greene County Public Library
Xenia Ohio 45385
(937) 376-2996 x210
mailto: jmann at gcpl dot lib dot oh dot us

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Steve Heser
Sent: Wednesday, April 27, 2005 12:17 PM
To: IUG INNOPAC List
Subject: RE: Our Offline Circ is... offline

Hi Gene,

I just spoke to one of the libraries in question, and their circ staff
are
set up as administrators for those particular workstations.  I am setup
the
same way.

Steve Heser
Library Systems Administrator
Milwaukee County Federated Library System
(414) 286-5934
steve dot heser at mcfls dot org
 

-----Original Message-----
From: Gene Kenney [mailto:gkenney at bethel dot edu] 
Sent: Wednesday, April 27, 2005 9:55 AM
To: IUG INNOPAC List
Subject: Re: Our Offline Circ is... offline

Steve,

What permissions, for Windows 2000,  do they have on the 
workstations?  They cannot be just users. I have had problems even 
when you have permissions as a power user.  What permission do you 
have on your workstation?

Gene


>We have a curious problem that just keeps getting more bizarre.  Our
>consortium had been experiencing intermittent router problems that
would
>take down Millennium Circulation for short spans of time, say 2 hours
or
so.
>
>When staff at different locations have tried to bring Offline Circ up
to
>handle transactions, they cannot bring up the application at all or
when
>they can (setting up preferences, clearing the transaction file) it
freezes
>up immediately.  This behavior is consistent across at least 6
different
>members of our system, although I cannot replicate it on my own
workstation.
>
>I am this close to opening a call, but I am hoping someone else out
there
>has had a similar experience.  We're running Windows 2000 and most of
these
>workstations have PIII processors as well as the III version of the
JRE.
>
>Thanks for any help!
>
>Steve Heser
>Library Systems Administrator
>Milwaukee County Federated Library System
>(414) 286-5934
>steve dot heser at mcfls dot org
>
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-- 
Gene Kenney
Electronic Services &
Assistant System Administrator
Bethel University Library
Bethel University & Seminary
3900 Bethel Drive
St. Paul, Minnesota 55112
voice:651-635-8733
fax:  651-635-1971
email: gkenney at bethel dot edu

Unless the Lord builds the house, They labor in vain who build it;
Unless the Lord guards the city, The watchman keeps awake in vain.
                                      Psalms:127:1

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