Re: need help with problem loading Millennium

[Carol Gyger <gyger at julip dot fcgov dot com>]

We have had this exact same problem.  The first time it happened it took
us forever to figure it out.  The second time it happened, yesterday, I
knew exactly where to look.

Symptoms - Launch Millennium.  Millennium begins to start but before the
"Creating Menu..." box appears, Millennium closes completely.

If this is your symptom, the problem is Millennium refuses to play nice
with one of your print drivers and shuts down.  III explained to me that
this was a java issue.

To find out which printer driver is causing the problem, start deleting
printers one by one.  Restart Millennium between each delete.  When you
find the culprit, add the printer back but use a different driver.  You
might need to download a new driver.  The culprit is probably an HP driver
so look there first.

Another way to find out if this is the problem is to login to the PC with
a login that has no printers associated with it, maybe Administrator or
something like that.  If you can start Millennium without crashing, you
have probably found your problem.

-carol

Carol Gyger
Systems Administrator
Fort Collins Public Library
201 Peterson St.
Fort Collins CO  80524
(970)221-6716
gyger at julip dot fcgov dot com

On Tue, 22 Mar 2005, Sandy Hayes at sls dot lib dot il dot us wrote:

>
> We had an issue about three weeks ago where some pcs could get to the
> production machine and some could not.  It turns out that the millennium
> client crashes with some hewlett packard print drivers.  Our LAN manager
> had upgraded the driver on one printer the night before people started
> crashing.
>
> We reloaded the millennium software, and still they could not connect to
> the server.
>
> The people that COULD NOT get to the server in millennium, could get
> there via telnet.  Also, the people that COULD NOT get to the server in
> millennium all had the printer that was upgraded as a choice for their
> printer.  All had the same default printer, although this was not the
> print driver that was updated causing the problem.
>
> As soon as the LAN manager changed the print driver, the PCs with
> problems could access millennium once again.
>
> Have any print drivers been updated on your Local Area Network recently????
>
> We never would have guessed this one.  We were looking at DNS issues, and
> many other things, but not an update of a print driver!
>
> Good Luck!
>
> Sandy
>
>
> On Tue, 22 Mar 2005, Jan Brumm wrote:
>
> > For about two weeks we have had problems loading Millennium on most
> > PC's.   Most crashed on the same day but a couple worked for another day
> > or two.   The load fails amost immediately.   We have reloaded
> > Millennium which did not help.
> > Since about 1/3 of our PC's still work we don't think it is a server
> > problem, maybe be wrong on that.
> > We have not changed hardware and are not aware of any software
> > changes.
> > III has suggested some fixes which did not work.
> > Has anyone on the list had this experience?   Does anyone have any
> > suggestions?
> >
> > Thanks in advance.
> > Jan Brumm
> > Wayne State College
> > Wayne, Ne
> > jabrumm1 at wsc dot edu
> >
> >
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>
>
>
> :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
> ::   Sandy Hayes                    Phone: 1 (630) 734-5000 x5155        ::
> ::   SWAN Network Administrator     Direct:1 (630) 734-5155              ::
> ::   Metropolitan Library System    Fax:   1 (630) 734-5050              ::
> ::   125 Tower Drive                                                     ::
> ::   Burr Ridge, Illinois  60527    E-Mail: hayess at mls dot lib dot il dot us         ::
> ::                     http://www.mls.lib.il.us                          ::
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