Re: Verizon Email

[Kyle Banerjee <kyle dot banerjee at state dot or dot us>]

> The bounced Verizon email messages you get are the ones that I get at my
> library.  The type of message has begun to vary a little bit, but the
> result is the same.  We have looked at the DNS (IT had to correct one),
> the sites that list bad ips (we weren't listed) and found nothing that
> has affected Verizon emails.
> I have 3 patrons with Verizon accounts who have talked to Verizon and
> worked with me on this issue.  We have checked everything that Verizon
> has passed on them with no improvement.  Verizon still insists the
> problem is at our end.  IT insists it is a Verizon problem.

	If the problem doesn't occur with other ISPs, the problem might be at 
Verizon's end. The following AP article explains some problems their 
antispam methods have caused with customers:

http://sg.us.biz.yahoo.com/ap/050225/e_mail_reliability_2.html

	Our library hosts hundreds of mailing lists, and we occasionally run 
into problems with aggressive filtering tactics that make it impossible 
for some subscribers to receive email.

	Email is an important communication media, so customers and 
organizations need to let service providers know when excessive measures 
do more harm than good.

	The ISP's themselves are a huge part of the problem. They provide 
broadband connections, but don't regulate how much email comes from 
individual subscribers. As a result, hacked American broadband machines 
account for a huge percentage of the email sludge that gets dumped on 
all of us every day.

	I can appreciate why Verizon and other companies might not want to 
incur the expense and hassle of regulating these broadband connections. 
However, that's not an excuse to simply discard email on the basis of 
really loose (and secret) heuristics.

	If the Post Office or FedEx started pitching huge numbers of documents 
they were asked to deliver without attempting to alert the sender or the 
recipient, people would rightly be up in arms.

kyle	


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Kyle Banerjee
Oregon State Library
250 Winter ST
Salem, OR 97301-3950
(503)378-4243 ext. 260
kyle dot banerjee at state dot or dot us