Re: patrons seeing other patrons accounts

[Margaret Peloquin <peloquin at austincc dot edu>]

Have you investigated the possiblilty that the index pointer is off?  I 
really don't know if this is a possibility with patron records, but this 
can happen with other indexes.  Maybe a reindex is in order <no pun 
intended>.

Lisa Hill wrote:

> Hello All:)
> We went off of Oracle and on to III's DB. 
>
> As many of you remember, we were having some issues with instability- one problem where the patron logs in with his or her card number and PIN number and sees someone elses account- sadly has not gone away.
>
> Has anyone else had this issue- this has happened twice over the weekend- and of course once is too many- but if any of you have any help you can give me with this issue- I would  be **very very** grateful.
> Thanks:)
> Lisa
>
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++++++++++++++++++++++++++++++++++++++++++++++++++++
Margaret Peloquin, Head Librarian / RVS
Austin Community College
1020 Grove Blvd, Austin, Texas 78741
512.223.6003 // Fax: 512.223.6703
peloquin at austincc dot edu // http://library.austincc.edu