RE: 3M Self-Check 6210--woes

["Michael J. Dargan" <dargan at gmail dot com>]

greenwichlibrary.org>
> Content-Type: text/plain;charset="iso-8859-1"
> 
> Hi Todd,
> 
> I'm going to look into changing the cabling, as you said (along with some
> other recommendations). Thanks for the tip!
> 
> --Will
Hello--

[mike ->] I've been following this thread for several days now and have had
similarly sad experiences with our 6210s.  However, our library has an
additional complication:  We connect to our Innopac via the Internet.  We're
using the same ISP as does the institution that houses the box, but the Lord
only knows how many switches, hubs, bridges, routers, media converters,
RJ-45s, and firewalls our packets must leap through during a transaction.
My guess is that these hurdles are the cause of an endless series of SIP
errors, especially time-outs.  Is this a fair assumption?  Are any of you 3M
Self-check users also connecting to your Innopac through the Internet?  If
so, is it fair to say that running a Self-check this way is problematic?
Or, is there some way to get consistently good performance?  

Thanks

Michael "Weary" Dargan
Technical Services Librarian
Waterloo & Cedar Falls Public Libraries

> -----Original Message-----
> From: innopac-bounces at innopacusers dot org [mailto:innopac-
> bounces at innopacusers dot org] On Behalf Of Todd Humble
> Sent: Friday, February 11, 2005 1:05 PM
> To: IUG INNOPAC List
> Subject: RE: 3M Self-Check 6210--hints,tips or tricks to making it more
> reliable?
> 
> We have had good luck with our machines... I would recommend replacing the
> network patch cable with a cat-5E cable and have your tech check the
> network socket.  Ours is win95 and we were allowed to defrag the drive
> over the phone with them on one day it was misbehaving.   I suspect your
> problem is network related.  If your connection is through a hub or switch
> try to get a new run just for the 3M machine to the main switch by your
> server to avoid network noise issues.  Cat-5E with plenum coating should
> eliminate any interference.  It was a weekly problem until we redid our
> network wire to the machine.  I have not had a single issue in the last
> year since installing the new cabling that a shutdown did not resolve
> (about once in six months we might have a runaway process that needs to be
> killed so the machine can get a new connection from the server).
> 
> Best wishes,
> 
> Todd J. Humble, Supervisor
> North Richland Hills Public Library
> NRH, TX 76180-7901
> (817) 427 - 6822
>