Re: Overzealous IT

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First question: are you turnkey or software-only? For turnkey sites, III already has root-level access. The one thing they might need is login information for a millennium client in case a problem is tied to the login, and in that case, they require the login in question.

If security is really, truly a concern, your IT person should request that III only connect via direct-dial or ssh. That should alleviate most concerns. My experience is that Innovative products come with built-in logins for Innovative staff, which your people need not worry about.

-Joe R.

At 03:16 PM 2/7/2005, you wrote:
One of the people in my IT department is wanting to give a
login/password to III to use when they have to telnet and ftp to our
server. He has even gone so far as to tell me to not email this
information to III but to call them and have them put the information in
our record. His fear is that someone will sniff out the IP used by III
and our server, get their hands on the login/password thru email and
then use this information to cause trouble.
Do any of you have this issue? How are you dealing with it? I talked
to III and they say (and I agree!) it could cause many problems for them
when they need to access our server.
I'm going to send a formal email to this person's supervisor later this
week. Thanks.

Jan Sapp
Electronic Resource Coordinator
Carrollton Public Library
972-466-3591
jan dot sapp at cityofcarrollton dot com

Note: I will be on vacation February 15th-20th.









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Joe Reimers
Technology Support Assistant
Notre Dame Law Library
(574) 631-5994