RE: Millennium Freezing

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Dear Melanie,

we did the same. The privately hired consultant concluded that:

"Every 5 min. a keep alive package is sent to the test server and
sometimes this fails although the bandwith (400kbit/s) is constant and
stable and there are no firewalls that breakoff connections."

During the tests we got a java Null Pointer exception. I have broken
down the message in a more readable form.

[localAddr=PC52169/10.0.0.20, login=xamavasc] at 1103101818855
sendGet: req = GET
/*dut/MILPERM?target=keepalive&memory=free(5587064),
used(506;
last req = GET
/*dut/MILPERM?target=keepalive&memory=free(5364896),
used(528; readString got no response from
server;
Failed to re-establish permanent
connection;
Failed to re-establish permanent
connection; Initiating client shutdown
java.lang.NullPointerException
at com.iii.urlsock.sendGet(urlsock.java:822)
at com.iii.urlsock.send(urlsock.java:588)
at com.iii.milproto.send(milproto.java:385)
at com.iii.milproto.sendGet(milproto.java:348)
at com.iii.milproto$1.actionPerformed(milproto.java:175)
at javax.swing.Timer.fireActionPerformed(Unknown Source)
at javax.swing.Timer$DoPostEvent.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at com.iii.iiieventqueue.dispatchEvent(iiieventqueue.java:272)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown
Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown
Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

When we look at the /iiidb/errlog/syserr server file it contains a lot
of KeepAlive breakdowns. Although the connection breaks the client is
not shutdown.

The problem does not appear when the client is connected to the server
on the same LAN.

We delivered our test report to III some time ago and we are waiting for
an answer.

Other experiences?

Greetz,

Johan

Vlaams Centrum voor Openbare Bibliotheken vzw
Johan Mijs ~ Project Manager ICT
Koningsstraat 146 ~ B-1000 Brussel
tel +32 (0)2 220 31 33 ~ fax +32 (0)2 210 89 79 ~ gsm +32 (0)473 81 78
70
e-mail: johan dot mijs at vcob dot be ~ internet: http://www.vcob.be

'A science is any discipline in which a fool of this generation can go
beyond the point reached by the genius of the last generation' - Max
Gluckman in Politics, Law and Ritual (1965)


-----Original Message-----
From: Melanie Cornell [mailto:MCornell at piercelaw dot edu]
Sent: woensdag 19 januari 2005 19:39
To: innopac at innopacusers dot org
Subject: RE: Millennium Freezing

We've had a call open on this issue for a few months now. In fact,
tomorrow we're having a privately hired consultant come personally to
monitor the traffic on the network. In all modules, we get what we call
the "blue screen of death" and we also often get a system is not
responding error message. We frequently have to end task and restart.
Usually these experiences are after Millennium has been minimized and/or
left unattended for a while. However, it has happened several times
while we're actively entering or editing data. I've been hoping it's a
local network setting. If we find a fix I'll share it.

Melanie

Melanie Cornell, MLS
Automation Librarian
Franklin Pierce Law Center Library
2 White Street
Concord, NH 03301

(603) 228-1541, ext. 1135 (voice)
(603) 228-0388 (fax)
mcornell at piercelaw dot edu

>>> janetrfine at hotmail dot com 01/13/05 8:59 AM >>>

1.13.04

Good Morning,

I am preparing to load to Millennium Silver so I have been reading up on
Known Issues, etc on csdirect. There is a patch for a similiar event
which III has described as "freeze after unsuccessful patron search."
My system freezes up in a fashion similiar to John's--after Millennium
is minimized and then maximized, we get a lovely aqua screen. We cannot
quit and I often have to restart the workstation. I have confirmed with
my IT staff that the workstation is more adequate for running
Millennium. This freezing situation occurs several times an day.
Perhaps this patch mentioned on

csdirect will fix it. Hope this helps.

Janet Fine

----Original Message Follows----
From: "Goodyear, John" <John dot Goodyear at pima dot edu>
Reply-To: IUG INNOPAC List <innopac at innopacusers dot org>
To: "IUG INNOPAC List" <innopac at innopacusers dot org>
Subject: RE: Millennium Freezing
Date: Wed, 12 Jan 2005 14:23:29 -0700

I hear ya, brother! But it makes no sense to me. We've been dealing
with something like this for at least the year+ I've been here,
originally on Phase 3 and now on LE. Except I can't see any connection
to any particular functions. One of the staff thinks it's usually in
Serials. Used to be one campus but now it may happen anywhere, even to
me. It's not happening as often as it used to, but it happens to more
workstations.

The worst occurrences seem to be after a Mill window is minimized and
maximized. We just get this teal box which won't respond. I guess the
next step will be to log login/time/date/location/function but I hate to
have to inflict that on the staff.

And in our case it's not the Cisco/PIX issue in the Firewall FAQ.
- John


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Aaron Beebe
Sent: Wednesday, January 12, 2005 1:59 PM
To: IUG INNOPAC List
Subject: Millennium Freezing

Hello Everybody,



We have been trying to figure this out now since we went live with
Millennium. It seems to be freezing up every so often but only after a
certain set of procedures. Does this make sense to anyone? First you
check out some books to a patron then they want to change their e-mail
address, or something in their patron record. So without closing the
transaction you edit the e-mail and save then close the transaction.
The receipt will print and the record closes, but the patron info stays
in the info section and millennium will not respond. The only way to
get it to close is to end the task.



Thanks,



Aaron Beebe

Database Administrator

Genesee District Library



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Janet Fine
Department Head, Circulation Services
Great Neck Library
159 Bayview Avenue
Great Neck, NY 11023
(516) 466-8055 ext. 205


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