Re: Data Exchange software problems?

["Susan Zeigfinger" <SZEIGFINGER at vermontlaw dot edu>]

Lisa:  Does their "priority" policy make sense to you.?  It does not
make sense to me.  We pay a hefty annual  maintainence fee, so it seems
to me that their  policy of waiting to solve the problem until  other
libraries  have this problem is unreasonable.

>>> LDONADIO at vermontlaw dot edu 1/6/2005 12:20:49 PM >>>
Hello,

We were having an issue with Data Exchange (unable to access the
remote
directory) in Millennium and opened a call to III.  Tech support
eventually identified the problem as being software-based, and
forwarded
the help request to "software engineering."  Apparently, Software
Engineering says that priority for issues like this depends on how
many
libraries are affected.  We are therefore wondering if anyone else has
had a similar problem.

Thank you,
Lisa

Lisa Donadio
Cataloging Specialist
Vermont Law School Law Library
Chelsea Street
South Royalton, VT 05068
tel: (802) 831-1442
fax: (802) 763-7159
ariel: 65.114.183.72
ldonadio at vermontlaw dot edu 

"Art washes away from the soul the dust of everyday life"
                                                            - Pablo
Picasso
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