Re: Patron Placed Holds

["Seeman, Corey" <cseeman at UTNet dot UToledo dot Edu>]

Aaron --

There are many factors that can dictate if someone can place a hold or 
not.  I assume by your message that patron placed holds are working in 
general.  I also assume that patron placed holds are working in general.

What may be happening is that the items that these patrons want might 
not be requestable for them.  There are three factors (that I can think 
of) that are considered when a patron attempts to place a hold.

First, the automatic patron blocks.  Can that PTYPE place holds.  This 
should be easy to check against the PTYPES in the system.  Make sure 
that the max holds has a number in it.

Second, the loan rule.  Can that person place a hold on that item.  When 
the rule determiner table finds the loan rule, it needs to be holdable.

Third, the request rule.  This is a way that you can better control or 
limit what patrons can request.  (see users manual Page # 101221).

One good way to test is to record the patron and the item that they 
wanted to request.  This way, you can test it in Milcirc by trying to 
place a request.  If the request is blocked in any way or form, then the 
loan rule that is pulled up by that request does not allow requests.

If it does allow the hold, then the problem might be in the Request Rule 
file.  It is possible that the item or the patron is blocked in the table.

Hopefully this will help you find some directions to solve this problem. 
 Since the system is tremendously flexible, there are lots of tables 
too look out for.  But there is a silver lining...once they are all 
setup, they typically work like a charm.

Hope this helps.

--
Corey Seeman
Asst. Dean for Resource and Systems Management
University of Toledo

corey dot seeman at utoledo dot edu
http://library.utoledo.edu/userhomes/cseeman/
(419) 530-2333

Aaron Beebe wrote:
> Hello,
>  
>     I asked this of our implementation team since we are still going
> through that however I thought it couldn't hurt to ask here also.  Some
> of our patrons are unable to place holds on items in our catalog.  The
> Patron records are not expired, and the Patron Type is allowed to put
> things on hold.  It seems as though it doesn't matter how many holds
> they have the system thinks that is the maximum allowed.  What do you
> all think?
>  
>  
>  
> Aaron Beebe
> Database Administrator
> Genesee District Library
>  
>
>
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