RE: Holds Irregularities

["William Gray" <wgray at greenwichlibrary dot org>]

On points 2 and 3, those have historically been staff/patron errors for
us. We don't see it happen as much anymore, but it does happen
occasionally.

On the first point, there are a number of possibilities--people
cancelling their own (or others') holds; the holds were never actually
placed; system problems. We haven't seen this happen much at all, though
we've seen kind of the reverse, where multiple holds get placed on a
patron's record by the system, but that's been because of broken links
with item/bib records...

--William Gray

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Tyra Ealy
Sent: Wednesday, November 24, 2004 2:18 PM
To: IUG (E-mail)
Subject: Holds Irregularities

Happy Thanksgiving, everyone!

I tried searching the IUG archives for this topic, but found too much
information on holds to wade through.  I am plagued by staff reporting
issues with holds in our system.  Each time I report something to the
help desk, they are unable to find anything wrong and blame human error.
I have explained and distributed instructions on placing holds and on
title paging until I am exhausted--staff insist they are not making
mistakes.

Is anyone else out there experiencing the following?

1.  Holds disappearing from the system.
2.  A hold being placed on a print version and somehow getting filled by
an audio version.
3.  A hold being placed for a title by one author and being filled by a
similar title by a different author.

Does anyone know exactly what to look for and/or report to the help desk
in order to get answers for these types of issues?
We are on Silver/2005 LE.

Thank you.

Tyra L. Ealy
Computer Systems Manager
Warren-Trumbull County Public Library
444 Mahoning Ave. NW
Warren, OH 44483
330-399-8807, ext. 140
http://www.wtcpl.lib.oh.us/
"Whoever would overthrow the liberty of a nation must begin by subduing
the freeness of speech." - Benjamin Franklin 


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