Re: 'Notify' check box in Recommendations Mode

[dmoore at liswa dot wa dot gov dot au]

Hi Corey

Thanks for your suggestion, however I have all the authorisations listed
and the Notify checkbox in the patron record is also checked, but still no
luck with the Notify checkboxes when Approving and Acquiring, or Denying.

We also test in-house!!

Regards
Dixie.
*****************************************
Dixie Moore
Acting Consultant, Library Management System
Internet & Online Services
State Library of Western Australia
Alexander Library Building
Perth Cultural Centre
Perth, Western Australia  6000
Phone: 011 61 8 9427 3326
Fax:      011 61 8 9427 3336
email: dmoore at liswa dot wa dot gov dot au
*****************************************


                                                                                                    
                    "Seeman, Corey"                                                                 
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Dixie --

My first thought on this is that it is an authorizations issue.  If you
go to the users manual and see page# 100820, it will list 17
authorizations that should be assigned to the passwords for people who
are using this function.  It could be that you have all the acquisitions
rights, but not all the patron rights (update, etc.).  Let us know if
this does the trick.

On a related note, when we were testing this a while back, we did not
realize that we were in fact sending messages instantaneously to the
patron if they have an email in their record.  Luckily, it was a friend
of the library because she called and asked why they received four
emails from us saying that they ordered and then canceled this title!
So please do testing with library staff records!

Hope this helps.

Best -- Corey




dmoore at liswa dot wa dot gov dot au wrote:
> Good morning all,
>
> The State Library of Western Australia is on Millennium Silver.
>
> In Millennium Acquisitions Recommendations mode, a check box to notify a
> selector when their suggested item is approved and acquired, or denied,
is
> offered.
>
> On our system after clicking the Approve and Acquire button and following
> the prompts to create a bibliographic and order record, the Notify
checkbox
> is greyed out even though the patron has a valid email address in their
> patron record.
>
> Similarly, when denying a title, it is not possible to check the Notify
> checkbox even though in this instance, it is not greyed out.
>
> I would be interested to hear from others who have experienced this
problem
> and who may be able to offer some help. I have a call open with the
> Helpdesk, but there has been no resolution to date.
>
> Any suggestions will be gratefully received.
>
> Dixie Moore.
> *****************************************
> Dixie Moore
> Acting Consultant, Library Management System
> Internet & Online Services
> State Library of Western Australia
> Alexander Library Building
> Perth Cultural Centre
> Perth, Western Australia  6000
> Phone: 011 61 8 9427 3326
> Fax:      011 61 8 9427 3336
> email: dmoore at liswa dot wa dot gov dot au
> *****************************************
>
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--
Corey Seeman
Asst. Dean for Resource and Systems Management
University of Toledo

corey dot seeman at utoledo dot edu
http://library.utoledo.edu/userhomes/cseeman/
(419) 530-2333
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