Re: RE: Replies to circulation notices

[Barbara Anderson <barbara dot anderson at case dot edu>]

We word our notices to NOT reply to them, to no avail.  I get replies to
the email notices all the time.  Also the occasional mention that I am
the only living relative of someone in Nigeria...  If someone needs to
respond, I forward the message to the appropriate person (or respond
myself if that is appropriate), otherwise the "out of the office" ones
just get deleted.  Considering how many notices we can send some days
the number of replies isn't very large.
Barb

----- Original Message -----
From: William Gray <wgray at greenwichlibrary dot org>
Date: Friday, November 5, 2004 1:17 pm
Subject: RE: Replies to circulation notices

> We direct our patrons to use a different e-mail address if they 
> want to
> reply. We do get the occasional reply to the wrong address, but we've
> had so few of them that it's never been an issue for us (so far, the
> only replies have been along the lines of "thanks for letting me know
> about my Hold..."). Were that to change, we'd be likely to utilize the
> method you descibed at the end of your message.
> 
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Carol Gyger
> Sent: Thursday, November 04, 2004 6:27 PM
> To: IUG INNOPAC List
> Subject: Replies to circulation notices
> 
> I'm curious about how other libraries handle email replies to 
> automatedemails.
> 
> We send hundreds of circulation notices daily via email for holds 
> pickupand overdues.  The emails are sent from our "circadm" account 
> on our III
> server.  The "Reply-To" is the same account however our router is 
> set to
> not accept replies.  Recently we turned on "reply" for about 24 hours
> and discovered quite a variety of messages including auto-replies and
> replies that didn't include the original message.  Without the 
> originalmessage, we don't know the customer's name.  Hmmmm.  How do 
> otherlibraries handle this?
> 
> We are considering adding text to the body of the email "To reply via
> email, please go to http://our.library.org/blah.blah";.  Clicking on 
> thelink would take them to a webform where they are prompted to 
> fill in all
> pertinent information.  Is anyone using this method?
> 
> I'd love to hear what others are doing.
> 
> -carol
> 
> Carol Gyger
> Systems Administrator
> Fort Collins Public Library
> 201 Peterson St.
> Fort Collins CO  80524
> (970)221-6716
> gyger at julip dot fcgov dot com
> 
> 
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