RE: Replies to circulation notices

["William Gray" <wgray at greenwichlibrary dot org>]

We direct our patrons to use a different e-mail address if they want to
reply. We do get the occasional reply to the wrong address, but we've
had so few of them that it's never been an issue for us (so far, the
only replies have been along the lines of "thanks for letting me know
about my Hold..."). Were that to change, we'd be likely to utilize the
method you descibed at the end of your message.

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Carol Gyger
Sent: Thursday, November 04, 2004 6:27 PM
To: IUG INNOPAC List
Subject: Replies to circulation notices

I'm curious about how other libraries handle email replies to automated
emails.

We send hundreds of circulation notices daily via email for holds pickup
and overdues.  The emails are sent from our "circadm" account on our III
server.  The "Reply-To" is the same account however our router is set to
not accept replies.  Recently we turned on "reply" for about 24 hours
and discovered quite a variety of messages including auto-replies and
replies that didn't include the original message.  Without the original
message, we don't know the customer's name.  Hmmmm.  How do other
libraries handle this?

We are considering adding text to the body of the email "To reply via
email, please go to http://our.library.org/blah.blah";.  Clicking on the
link would take them to a webform where they are prompted to fill in all
pertinent information.  Is anyone using this method?

I'd love to hear what others are doing.

-carol

Carol Gyger
Systems Administrator
Fort Collins Public Library
201 Peterson St.
Fort Collins CO  80524
(970)221-6716
gyger at julip dot fcgov dot com


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