Re: Bib-Level Holds not taking

["Karl Beiser" <beiser at maine dot edu>]

Jeff,

You might have the Help Desk check if Request Processing has stopped. If 
so, you need to get it restarted post haste.  You may need to look over bib 
level holds placed recently and, where there are Available items to which 
the bib level hold has not yet jumped, cancel and place the hold over 
again.  

Note that anyone who has been trained for ASAA can restart Request 
Processing by going to the Request Rule Table and hitting the Save button, 
assuming that nothing deeper in the system is at issue.

Regards,

Karl

-- 
Karl Beiser, Library Systems Coordinator
Maine State Library
POB 2145
Bangor, ME 04402
beiser at maine dot edu
tel:207-581-1656; fax: 207-581-1653; pager: 207-750-0330
http://www.maine.gov/msl/
On 28 Oct 2004 at 14:48, Jeff Somerfield wrote:

> Hello,
> 
> Is anyone having this similar problem? We have discovered that when 
placing
> Hold Copy Returned Soonest holds on bibs with one item (or bibs with
> multiple items), that the hold does not get transferred to an item and
> languishes there until doomsday. We are also not offered the option of
> printing a paging slip. The item does not appear on our daily Item Paging
> Lists. The items in question are all holdable according to the loan 
rules,
> and are not checked out. They are readily available for the taking. All 
of
> our settings are correct. We have Silver.
> 
> We have had no success from III Helpdesk on this matter.
> 
> One curious thing, when clicking on Hold Copy Returned Soonest, the Place 
a
> Title-Level Hold dialog box appears with a blank Limit to Location drop 
down
> box and the first 2 locations are NONE NONE & NONE. Any clues?
> 
> Thanks,
> 
> --
> Jeff Somerfield, Webmaster / Systems Specialist
> Library System of Lancaster County
> 1866 Colonial Village Lane, Suite 107
> Lancaster, PA 17601
> 717.207.0500 x1272  FAX 717.207.0504
>