Re: Email problems

["Deb Denious" <DENIOUSDJ at ci dot durango dot co dot us>]

An update to my posting of last week concerning our email problems. 
They have been resolved.  It turns out that the ISP we use for DNS had
changed IP addresses on their servers and had forgotten to notify us
about the change.  Once we tracked that problem down III was able to
enter the new DNS info and we're back in business.  Thanks for all the
suggestions and ideas offered.
Deb

>>> lbspodic at ust dot hk 10/26/2004 3:17:52 AM >>>
Deb,

If you are a software-only site, you could check your mail queue with
whatever the appropriate command is on your server (/usr/sbin/mailq for
us).  We had this happen a few times when there was a runaway process
consuming 99.9% of the CPU, and another time when too many processes
were running.  Everything got slow, and e-mail stopped going out because
our sendmail software was configured to stop processing the queue if the
server was massively overloaded.  Queue processing had to be restarted
from the console (or III).

-Edward

At 3:56 PM -0600 22/10/2004, Deb Denious wrote:
>Late yesterday afternoon we discovered that our III Server apparently
is
> not sending email notices, fts mail from the catalog, or exporting
from
>create lists. (we're on Silver)    We've opened a call with III, but
so
>far no word as to what is causing the problem.   It was noticed by
one
>of our catalogers who had emailed herself a list from create lists,
and
>it never showed up.  I sent the same list to myself and it never
showed
>up.  Then this morning it took circ staff over 20 minutes to send a
out
>a batch of 14 email hold notices, and 10 minutes to send 3 bill
notices.
> I've tried exporting a few records from WebOpac, again nothing is
>arriving even though the screens report that the email was sent. 
I've
>tried sending various things from the system to 3 different email
>addresses both within our firewall and to outside addresses with no
>luck.   Our network admin. claims there has been no change to the
>network or firewall settings.  And the only thing I have found from
my
>sleuthing is that both the emailed lists that were sent yesterday
>afternoon now appear in "view bounced fts-mail" stating that the Name
>Server Timed Out, and "transient non-fatal errors".  Those items we
>tried to send to ourselves from the catalog are showing up with the
same
>message in view "bounced-export mail" So far nothing appears in
bounced
>email notices.
>Any ideas as to where or what we should be looking at next?  My gut
>tells me it might be some kind of DNS problem, but our Admin swears
>nothing has been changed.  Mail was working great yesterday morning,
but
>died sometime after lunch yesterday.
>Thanks in advance for any ideas or suggestions while we wait for III
to
>look into the problem.
>Deb
>
>Deb Denious
>Information Systems Specialist
>Durango Public Library
>1188 E Second Ave
>Durango, CO 81301
>970-375-3382
>deniousdj at ci dot durango dot co dot us 
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-- 
Edward F Spodick, Information Technology Manager
Hong Kong University of Science & Technology Library
lbspodic at ust dot hk  tel:852-2358-6743 fax:852-2358-1043
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