Re: MilCirc crashes/freezes

["Seeman, Corey" <cseeman at UTNet dot UToledo dot Edu>]

Hi -- We have not had problems to my knowledge.  The Circulation staff 
at the University of Toledo are not shy about letting me know about 
problems with the system!

To add to what Stan and Eileen said, I would try to document every time 
it happens (if it is possible) for the helpdesk.  Furthermore, I would 
keep the call open and encourage them to review this more closely. 
Where we have had problems is with our network dropping and Milcirc 
losing its connection with the server.  We almost always have to restart 
the client when that happens.

One thing to remember about calls to the helpdesk is that they can be 
reopened.  There have been instances where I have had to document 
problems extensively to show them that the problem was not fixed.  The 
computer that is running Milcirc should be able to handle it just fine, 
and since it is at the circ desk, it probably does not have much else 
running on it.  We did have students who loaded all sorts of junk on the 
PC at the circ desk until we limited their rights.  That slowed down 
Millennium, but did not choke it.  The funny thing is that the worst 
computer you can find at a junkyard could run telnet pretty effectively!

Hope this helps --

Corey Seeman
University of Toledo


Wing, Robert wrote:
> MilCirc is frequently crashing/freezing, several times a day. There are no particular circumstances when it happens.
> Is anybody experiencing this? Any thoughts or suggestions?
> Other modules seem to be working OK. 
> We are on the Millennium Silver 1.0 release.
> We are using Dell PCs with Pentium 4 (1.7 GHz) and 256 MB RAM.
> The help desk has not been able to do or suggest anything.
> Thanks,
> Bob
>
>
>
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--
Corey Seeman
Asst. Dean for Resource and Systems Management
University of Toledo

corey dot seeman at utoledo dot edu
http://library.utoledo.edu/userhomes/cseeman/
(419) 530-2333