RE: deinstalling a product

["Ericsson, Paul" <PEricsson at onconcord dot com>]

Hi Candace --

We had a similar issue with ILL that was purchased and installed but not used. We were not able to get back the purchase cost because we had it installed. I'm still doing a slow burn over that one - we never really evaluated it until we were "trained" and then realized it did not perform as we had hoped. But, no deal on getting a refund. However, as you pointed out, we can save on the maintenance charge for having a not-used product removed.

The big words of caution that we were given - if you de-install it, and then decide later that you want to re-install, it will be another purchase. So, we felt we needed to think-through "Would we ever want to use it, especially if the product becomes functionally richer?"

Good luck with it,

Paul
	___________________________________________

	Paul Ericsson
	Adult Services Supervisor / Automation Coordinator
	Concord Public Library    http://www.onconcord.com
	45 Green St.     Concord, NH 03301     603 230-3697
	pericsson at onconcord dot com
	___________________________________________
		

 

-----Original Message-----
From: Candace Lebel [mailto:Candace dot Lebel at libraries dot claremont dot edu]
Sent: Thursday, September 16, 2004 12:35 PM
To: IUG INNOPAC List
Subject: deinstalling a product


Hi,

 

About five years ago we purchased the Electronic Ordering product from
Innovative.  In all that time we have yet to use it and are now
considering de-installing it so as to save on the monthly maintenance.
Ordering has really evolved in that time and we find we do most of it
now via web forms.  Somehow, though, de-installing leaves me feeling
hesitant.  Anyone have any words of wisdom?

 

Thanks for sharing your thoughts,

Candace

 

----------------------------------------------------------

Candace Lebel

Innopac Coordinator

The Libraries of The Claremont Colleges

800 N Dartmouth Ave

Claremont CA 91711

909-621-8682

candace dot lebel at libraries dot claremont dot edu

http://blais.claremont.edu

 



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