RE: Our Silver upgrade experience

[Sue Boggs <boggs@xxxxxxxxxx>]

At 12:02 PM 8/12/2004 -0700, you wrote:
> Sue,
>
> No, you're definitely not the only one who has had problems with the
> upgrade.
>
> I first tried last Friday afternoon, and got the insufficient disk space
> message too.  Innovative fixed it fairly quickly, <snip>  So I trundled in 
> at 8 am on
> Saturday, began the second part of the upgrade, got to the final commit
> phase, the database started to rebuild, and crash!  I lost the telnet
> session, called Innovative for help, and ended up spending two days on
> the phone with them working to bring the system back up.  They ended up
> having to restore us to Phase 3.

Katherine,

Good luck tomorrow. It seems in our case it was an unfortunate cascade of 
errors on Innovative's part. There was nothing wrong with the Silver 
software itself. Apparently some error was made when they fixed the 
insufficient disk space problem that caused the second problem trying to 
start the commit phase. And in fixing that "unable to access conversion 
tools" error they did something that caused the build to fail the next day. 
The good news is (perhaps because of figuring things out after working on 
your problem) they were not only able to figure out the problem but also to 
do the build for us so when we came up at 12:30 yesterday we were on 
Silver. We are now happily investigating the new features. It sure was nice 
not having to verify the backup this morning!

The only problem when we first came back up was we couldn't get into the 
webpac or millennium though telnet worked. I was on the phone with Glenn at 
the time and he said "oh, I know what that is" and in a few seconds fixed 
it. So if that happens to you it is a known problem, I assume a little 
"switch" that needs to be set somewhere since it was so quick to fix.

To those who asked I don't know why we had insufficient disk space. One 
thing I did notice yesterday as the files went flying past when verifying 
the backup was some online daily backup files. We had a problem with our 
tape drive last spring and III did backups for us for several days. 
Apparently they are stored on our server. I am going to send a note to the 
help desk low priority asking them to delete those. I doubt they take up 
that much space but it is good policy to clean them out I think.

Sue

Sue Boggs
Cataloging & Library Technician
Technical Services

Library
University of Puget Sound
1500 N. Warner St. #1021
Tacoma, WA 98416-1021

(253) 879-2667
boggs@xxxxxxxxxx


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