RE: More questions about disk space RE: Our Silver upgrade experi ence

[Eric Rhee <erhee@xxxxxxxxxx>]

We are a turnkey site [hardware/software supplied by iii] and our server is
from late 1999, which in the computer world makes it a senior citizen. I
upgraded to Silver Sunday July 11 after we closed. Even though I had checked
file space, it turned out that what I looked at was data file utilization,
not system software space, partioned for use by system software.  I
proceeded with the upgrade and got the "insufficient disk space..." msg.
Working with the Helpdesk, they removed some files to free up space and I
was able to resume the upgrade.  Total time from start to finish, including
about 4 consultations with the Helpdesk was 5 hours.  I recommend you call
ahead of the date you plan to upgrade, find out who is assigned to the
Helpdesk at the time of your upgrade, e-mail or talk to the person, ask that
they check your system to see if they can anticipate any problems due to
file size and establish a relationship in case things don't go smoothly.
After hours the iii phones are answered directly by the Helpdesk staff and
if they are assisting others the phone rings and rings until they can get to
it, unlike normal hours when a receptionist routes calls to the Helpdesk. My
client pc's did not take an excruciatingly long time to boot the first time
as experienced by some, but definitely longer than usual. I warned staff in
advance and booted up as many machines as I could which partly accounts for
the 5 hours. The only problem after the upgrade was that something happened
to a java file needed to open the index to the documentation on CSDirect and
I had to work with my MIS dept. to sort that out, but Silver works fine, the
data exchange feature is wonderful, finally got courtesy notices to work
yesterday and all is right with the world, and it's Friday...

-----Original Message-----
From: Ericsson, Paul [mailto:PEricsson@xxxxxxxxxx]
Sent: Friday, August 13, 2004 6:01 AM
To: IUG INNOPAC List
Subject: More questions about disk space RE: Our Silver upgrade
experience


Katherine, Sue and others --

Thank you for the postings about the Silver upgrade. I have been hesitant to
start the upgrade, waiting to hear enough experiences before we take the
plunge.

Question for anyone who experienced the "insufficient disk space for commit
phase" problem -- I gather that this was not an actual hardware disk
problem, but rather something to do with partitions, or drive allocations,
or sumtin' ?   We are a newer site, with a TON of disk space on the system.
Is there a trick to making sure that with all that physical disk space, that
whatever setup needs to be done, actually is done?

Another question related to upgrades - what are peoples experience with III
tech support during early eastern hours (like 7:00 a.m. eastern) or on
Saturday nights or Sunday afternoons?  I'm trying to determine if there is a
time when we are closed to the public, that I will not be handcuffed by very
thin support at III. 

Thanks for any information that you can provide,

Paul
	___________________________________________

	Paul Ericsson
	Adult Services Supervisor / Automation Coordinator
	Concord Public Library    http://www.onconcord.com
	45 Green St.     Concord, NH 03301     603 230-3697
	pericsson@xxxxxxxxxx
	___________________________________________
		

 

-----Original Message-----
From: kjohnson@xxxxxxxxxx [mailto:kjohnson@xxxxxxxxxx]
Sent: Thursday, August 12, 2004 3:02 PM
To: innopac@xxxxxxxxxx
Subject: RE: Our Silver upgrade experience


Sue,

No, you're definitely not the only one who has had problems with the
upgrade.  

I first tried last Friday afternoon, and got the insufficient disk space
message too.  Innovative fixed it fairly quickly, and I was able to go
home at a normal hour Friday evening.  As I was planning to do the
upgrade over two days, that was fine.  So I trundled in at 8 am on
Saturday, began the second part of the upgrade, got to the final commit
phase, the database started to rebuild, and crash!  I lost the telnet
session, called Innovative for help, and ended up spending two days on
the phone with them working to bring the system back up.  They ended up
having to restore us to Phase 3.  Then we couldn't log in at all on
Monday to our system, and shortly after I called them, Innovative itself
went down.  So there we were, dead in the water for the third day in  a
row.  

We came back up Tuesday morning, after Innovative figured out that the
system thinks we're running Silver, although we're really running Phase
3.  So they tweaked a few files, including the login files, and cleaned
up behind the scenes while we got back to work.  I'll try to do the
upgrade again tomorrow... Keep all your fingers crossed for me!

I have to give Innovative credit.  They were completely stumped about
our problems, but the techs on the help desk worked on it all weekend
and kept in contact with me via my cell phone so I didn't have to hang
out in our server room the whole time.  And if those cables hadn't been
cut on Monday, I'm certain we would have been up and running sooner.



Katherine Johnson
Head, Technical Services
Caltech Library System
Millikan Library 1-32
California Institute of Technology
Pasadena, CA  91125
Tel: (626) 395-6065	Fax: (626) 792-7540
kjohnson@xxxxxxxxxx

 

> -----Original Message-----
> From: innopac-bounces@xxxxxxxxxx 
> [mailto:innopac-bounces@xxxxxxxxxx] On Behalf Of Sue Boggs
> Sent: Thursday, August 12, 2004 7:17 AM
> To: INNOPAC@xxxxxxxxxx
> Subject: Our Silver upgrade experience
> 
> Hi,
> 
> Just wanted to relate our experience so far in trying to 
> upgrade to Silver. 
> I was going to do the preliminary phase during the day on 
> Monday but that of course was when Emeryville lost its 
> connectivity. Luckily that same day there was the thread on 
> the list serv about how long the upgrade would take and the 
> common answer was about two hours. So I came in two hours 
> early on Tuesday to do the whole thing in one shot.
> 
> After the preliminary build I got the error there was 
> insufficient disk space for commit phase. I called that in 
> and they were able to fix it by 9:30. Since we aren't super 
> busy this time of year since summer school has ended, I 
> decided to go ahead and do the commit phase even though we 
> were open since people said it would only take half an hour. 
> Well I started it and promptly got the error "unable to 
> access conversion tools". Very odd. 
> That was fixed by the end of the day yesterday and again I 
> came in early today to finish the upgrade. I got to the build 
> part and it started ticking off the percentage done. I know 
> it takes a while so I was off doing other things on the 
> computer. When I next checked in it said "finished" and I was 
> thinking "Wow, that was fast." Then I kept reading - Final 
> build failed...A restore is required.
> 
> I am currently waiting for Innovative to call back about this 
> and get us up and running. We've never had this kind of 
> problem before. Only once before have I had the problem of 
> insufficient disk space and I think that was back when we 
> were still on a MIPS. Since others haven't reported problems 
> I'm sure it is something odd about our setup but still wanted 
> to relate our experience.
> 
> Sue
> 
> Sue Boggs
> Cataloging & Library Technician
> Technical Services
> 
> Library
> University of Puget Sound
> 1500 N. Warner St. #1021
> Tacoma, WA 98416-1021
> 
> (253) 879-2667
> boggs@xxxxxxxxxx
> 
> 
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