Self-checkin functionality queries

["Turner, Anne" <A.Turner@xxxxxxxxxx>]

> We have just installed automated/self-checkin functionality on one of our self check stations and our staff are testing it with
> a view to offering self-checkin more widely if it works well.  It's very early days yet but we have had a few not entirely
> pleasant surprises about the way the software appears to be functioning.  If anyone is using self checkout and would be willing
> to give the benefit of their experience, we'd be very grateful to hear from them.
> 
> We believe we have set up self-checkin so that it works in "Check In Some "Problem" Items" mode" (the only alternative appears
> to be "Do Not Check In "Problem" Items mode).  Some issues we have noticed are as follows:
> 
> 1) Checked in items belonging to another campus are not generating an alert message for the patron to place the item in the
> alert bin.  These items are also not getting an automatic in transit status (we have set up our normal circulation parameters to
> set such items to in transit).
> 
> 2) Checked in holds are generating a patron alert message but are being immediately flagged as on holdshelf, even when the item
> is intended to be picked up at another campus (our system would normally put these items in transit).  It is unhelpful in the
> context of self-checkin for holds to be placed on the holdshelf immediately, because there are likely to be delays before staff
> can deal with this, particularly during periods of opening which are not staffed.  
> 
> 3)  A title with a copy returned soonest hold has trapped a non-holdable copy, which the system would not normally do.
> 
> 4)  Check-ins with fines are not being allowed.  
> 
> We do have a call in to the helpdesk about these issues but it would useful if anyone has any comments.  It sounds to us as
> though there could be several fault or development issues here but we haven't been able to find anything to support either
> theory, whether on the IUG list or CSDirect.  .
> 
>   Thanks for any further information,  
> 
>      Anne Turner
> 
> -------------------------------------------------------
> Anne Turner, Learning Centre Systems Manager, Adsetts Centre, Sheffield Hallam University, City Campus, Pond Street, Sheffield,
> S1 1WB tel. 0114 225 2118,  fax. 0114 225 3859 international +44 114 225 2118 a.turner@xxxxxxxxxx
> -------------------------------------------------------
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