RE: Problems with web OPAC

["Ericsson, Paul" <PEricsson@xxxxxxxxxx>]

Lisa --

I am also interested in hearing the replies from the list. We have been experiencing similar intermittent problems since we went live in December. What does seem to help is clearing the cache (temporary internet files) from the browser > Tools > Internet Options > General tab

Since it is not a staff function, then for us it is not the contention group thing. The reports have come to me from staff workstations that are using the web OPAC though. We have not observed (either way) whether it is related to time of day/busyness or other activity levels. Interesting thought and I will have the Ref Librarians watch this for us.

Since clearing cache on the staff OPACs has seemed to work everytime it has been reported to me, I have not gotten as far as R Resetting a terminal. I'll also give that a whirl. It may be necessary as our City MIS gang (great group of techies) have the OPACs buttoned down to such a tight level that it is quite a chore to log in as an admin user and get to the browser toolbars to clear cache.

Best,

Paul

-----Original Message-----
From: Lisa BILLINGHAM [mailto:l.billingham@xxxxxxxxxx]
Sent: Tuesday, March 09, 2004 4:17 AM
To: innopac@xxxxxxxxxx
Subject: Problems with web OPAC


Dear Innopac Users Group Members
 
We have been having intermittent problems with our web OPAC connections.
 
We find that users are intermittently denied access to our catalogue, getting a message beginning:
The page cannot be displayed
 	 
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
This occurs when the number of users logged in is well below our maximum (e.g. may be 167 in total when we have a maximum of 300 possible logins).
 
The number of users logged in for each contention group does not approach maximum either - e.g.
 
       TOTAL        300
 
       CONTENTION GROUPS
   1 > staff         43 max - 22 logged in
   2 > public       300 max - 75 logged in
   3 > systems        2 max - 0 logged in
   4 > loans         76 max - 70 logged in
 
We also use the proxy rewrite method of authentication for database access.
 
The problem does occur when login number rise and improve when the number fall but, as explained above, the numbers of users do not appear sufficient to cause this failure.
 
Sometimes using option R - Restart a terminal is sufficient to restore access, but on other occasions access has to be restored by Innovative.
 
We have reported this to Innovative, and Software Engineering is currently investigating the cause.
 
We would be grateful for any help or advice that you can offer.
 
Kind regards
 
Lisa Billingham
Innopac Systems Librarian
Knowledge and IT Services Centre
Edith Cowan University
Joondalup
WA 6027
Phone: (08) 6304 5213
Fax: (08) 6304 5199
 
Just Ask@Your Library 
ECU- a participant in the 2004 WA Statewide Library Marketing Campaign
 
 
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