RE: Problems with web OPAC

["Ylo Treikelder" <ylo@xxxxxxxxxx>]

We had similar problems in the TARTU system in Estonia. Innovative
monitored our system during several months but the problems were not
solved.

Our technical consultant indicated that he problem may be related to the
lack of the memory resources on the system server. Our problems with the
web OPAC disappeared when we migrated to a new server in February.

Ylo Treikelder
Manager of the Estonian systems

-----Original Message-----
From: innopac-bounces@xxxxxxxxxx
[mailto:innopac-bounces@xxxxxxxxxx] On Behalf Of Lisa BILLINGHAM
Sent: Tuesday, March 09, 2004 11:17 AM
To: innopac@xxxxxxxxxx
Subject: Problems with web OPAC

Dear Innopac Users Group Members
 
We have been having intermittent problems with our web OPAC connections.
 
We find that users are intermittently denied access to our catalogue,
getting a message beginning:
The page cannot be displayed
 	 
The page you are looking for is currently unavailable. The Web site
might be experiencing technical difficulties, or you may need to adjust
your browser settings.
This occurs when the number of users logged in is well below our maximum
(e.g. may be 167 in total when we have a maximum of 300 possible
logins).
 
The number of users logged in for each contention group does not
approach maximum either - e.g.
 
       TOTAL        300
 
       CONTENTION GROUPS
   1 > staff         43 max - 22 logged in
   2 > public       300 max - 75 logged in
   3 > systems        2 max - 0 logged in
   4 > loans         76 max - 70 logged in
 
We also use the proxy rewrite method of authentication for database
access.
 
The problem does occur when login number rise and improve when the
number fall but, as explained above, the numbers of users do not appear
sufficient to cause this failure.
 
Sometimes using option R - Restart a terminal is sufficient to restore
access, but on other occasions access has to be restored by Innovative.
 
We have reported this to Innovative, and Software Engineering is
currently investigating the cause.
 
We would be grateful for any help or advice that you can offer.
 
Kind regards
 
Lisa Billingham
Innopac Systems Librarian
Knowledge and IT Services Centre
Edith Cowan University
Joondalup
WA 6027
Phone: (08) 6304 5213
Fax: (08) 6304 5199
 
Just Ask@Your Library 
ECU- a participant in the 2004 WA Statewide Library Marketing Campaign
 
 
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