Re: MilMedia issues

[almag <almag@xxxxxxxxxx>]

I just spoke with our folks and we also have seen this problems.  It 
does not seem to be a memory issue with the PC, as others of you have 
found.  It has been noted that if the PDFs are on a CD we do not have 
this MilMedia freezing problem.

This could also support the transmission rate as being a factor.


Seeman, Corey Glenn wrote:

> Brice's comments have triggered a thought I once had on this issue.  (yeah, yeah...it died of loneliness...yeah, yeah).
>
> Could it be that the speed of the transmission is too fast on campus for these files?  (Typically this is not a problem on a college campus, but it is conceivable).  This is completely counter-intuitive, but it is possible that the transmission from the campus machine is being pushed into the system at a speed faster than it can handle...hence the freeze up.  The description that he provides below (of the employee working at home) seems to support this.  And I run into the problem more consistently at work that I do at home where I have my five year old computer that keeps chuggin' along.
>
> I am not sure how this might be tested, but it might be worth a shot.  Maybe I just need to go home...
>
> Best -- Corey
>
> Corey Seeman
> Assistant Dean for Resource & Systems Management
> Assistant Professor, University Libraries
> Carlson Library
> Mailstop #509 
> University of Toledo
> 2801 W. Bancroft
> Toledo, OH 43606
>
> ---------------
> corey.seeman@xxxxxxxxxx 
> 419.530.2333 (phone)
> 419.530-2403 (fax)
> http://library.utoledo.edu
> http://library.utoledo.edu/userhomes/cseeman/
>
>
>
> -----Original Message-----
> From: innopac-bounces@xxxxxxxxxx
> [mailto:innopac-bounces@xxxxxxxxxx]On Behalf Of Brice Austin
> Sent: Friday, February 27, 2004 10:29 AM
> To: 'IUG INNOPAC List'
> Subject: RE: MilMedia issues
>
>
> Carolyn,
>
> We have had the same problem for quite some time and have also been told
> that it will be resolved in the next release.  Curiously, we have one staff
> member who does a lot of work from home (he takes pdf files home on zip
> disks and processes them there) and this has only happened to him once in
> perhaps 1,000 files.  At the office, it occurs with the same regularity that
> you and others are seeing.  I'm also convinced it's not a memory problem.
>
> Brice
>
>
>
> Brice Austin 
> Head, Circulation Services Department 
> Norlin Library, 184 UCB 
> University of Colorado, Boulder 
> Boulder, CO 80309 
>
> phone: 303-492-3975 
> email: Brice.Austin@xxxxxxxxxx
>
>
> -----Original Message-----
> From: innopac-bounces@xxxxxxxxxx
> [mailto:innopac-bounces@xxxxxxxxxx] On Behalf Of Carolyn McDonald
> Sent: Thursday, February 26, 2004 6:13 PM
> To: 'innopac@xxxxxxxxxx'
> Subject: MilMedia issues
>
> Hi all,
>
> We have been using Millennium Media for some time now for our ereserve
> material, both sound and readings, and generally we are very happy with the
> functionality.
>
> However we have some serious performance issues. When we are saving the
> files to the server (we don't use the module for scanning), quite frequently
> the millennium client freezes. The only fix possible is to restart the
> client and 'free' the course record. This has been going on for many months,
> and is causing us serious problems with workloads given that this is the
> busiest time of the year for us.
>
> We have an open call with III, and they have told us that it is a memory
> problem on the client. We have extensively tested this, and it just isn't
> the case. The freezing happens even when we are saving a URL, which has
> almost no size component. And when the freeze happens, there is often lots
> of free memory on the machine (we are running Windows XP). But just to be
> sure, we doubled the memory to 512. It didn't make any difference. We also
> made sure that all other applications were closed down while staff did this
> task - that didn't make any difference either. 
>
> The problem is hard to understand as it is intermittent - sometimes it works
> fine for many items, and other days it is freezing on almost every one, and
> it may take staff 2 or 3 attempts to get a document loaded.
>
> I wanted to send this email as the information on the FAQ is quite
> misleading, at least as it applies to the problem at our site. And I always
> find it useful to know if others have similar problems to us, so maybe this
> might help someone else. I know that another site in Australia have been
> told that there is a fix coming in the next release (I'm not sure our staff
> will still be sane by then), but we haven't been given this information.
>
> If anyone else has any further information, or even has a fix for this
> problem, we would love to hear it.
>
> Carolyn McDonald 
> Library IT Co-ordinator
> Murdoch University Library
> email: C.Mcdonald@xxxxxxxxxx
> phone: 61 8 9360 6273
>
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Alma García			Library Systems Administrator
Mills College Library		510-430-2021	
5000 MacArthur Blvd.		510-430-3155 fax
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